StaffMate Online 4+

Notifications shut down when needed most

Audio and vibration notifications turned off the developer until after 10am. This is a problem because my schedule is released at around 9am every Sunday. There is no way to adjust the push notifications at all to fix this. I am on call and need to be alerted once the schedule starts releasing.

Developer Response ,

Hi Bryan. It’s important to know that your employer has an account with us and, for the time that you are employed with them, they provide you with a profile on their account so you can pick up jobs.

This means that they control just about every aspect of how StaffMate works for their workers and in the hotel industry, HR departments are adamant that settings remain consistent for all workers. This eliminates our ability to make adjustments that might unfairly benefit one worker over another.

In other words, your hotel employer could easily release shifts after 10AM on Sunday or request that we change their notification “quiet time” for all of their workers.

If you have already approached them with your concern and they have chosen not to enact either of these options, there is nothing we can do to override their decision.

If you have not yet approached them, we suggest that you always discuss with your employer your concerns on how they implement StaffMate for their workers as they have final say on how they choose to implement their account.

If you still have questions let us know at appsupport@staffmate.com!

Staffmate the best app for the hospitality industry

As a worker, I have been using Staffmate for 7 years by 2 companies I currently work for. Staffmate is easy to use and a straight forward app. It is easy to accept or deny a gig when requested, it is easy to access your profile, if you forget your password it takes seconds to get back in to your account. I have never been locked out of Staffmate. I have never had any problems or issues with them. I also like the upgrades they recently made, like “ready pool”if an employer needs a lot of servers and they want to see if there is staff available and wanting to work on a particular date, the servers just click “interested” or a thumbs up 👍 emoji. And then the employers have a “pool” of workers ready and waiting to work. I think it’s compatible for workers and employers. So many apps the employer can’t see what the worker sees, and that is a problem. Staffmate is NOT like that, the employer sees what I see, and we can communicate if there is a question about something, like an address or the time.
Super straightforward.
If I had a catering company or a hospitality staffing company I would use Staffmate.
Totally reliable.

You guys screwed people

You screwed people with your update the platform is more confusing instead of a big 3 write the the shift that we have like before we check our phones 17k times a day we don’t want to miss anything and if you have a popup and its full take off that sing when i have a new shift coming and i have to compit with more than 100 ppl how i know witch shift still available if all of them have lights like christmas.
This what happened when don’t care about your users you never show up to there workplace to get the feedback.

Developer Response ,

Thank you for your feedback. If you click on the gear icon on the SHIFTS Tab, you can change your view to the Card View which is a view similar to what you describe.

We are constantly updating the mobile apps with feedback from our clients and their workers and we would love for you to reach out to appsupport@staffmate.com so we can hear more about what else you'd like to see.