스타 플래닛: SBS M 더 쇼, 더 트롯쇼 투‪표‬ 4+

if you plan on getting more votes past the free ones you get by watching ads, you’ll have to buy them. i have tried and been “rewarded” over a THOUSAND star points, none of which have been delivered to my account. i have sent in requests to support and they just keep telling me that i’ve been rewarded the points but will not show me where on my account. support is no help at all. the only bonus points i’ve received are ones i’ve purchased. be ready to spend money or only get 50 points an hour. disappointing.

Hello, this is STARPASS. We apologize for the inconvenience.

If you are having trouble receiving points from the missions tab,

Please check the following conditions before you proceed to request support from Tapjoy,

- Check the mission goal
- Some missions have time limits. Please check if you have completed the mission within the time limit.
- Some missions may not reward you with any points if you have completed another mission with the same app

If you still have trouble receiving Starpoints after completing the mission, please follow these steps to request support to Tapjoy.

https://d2cg24p20j4o18.cloudfront.net/TabJoyCsImg/tabjoyEn.html

If you still have issue receiving Starpoints after receiving an answer from Tapjoy, please take a screenshot of the answer you received and send it to starpass@rowem.com. Please add description of which mission you have trouble with.

If you have any further questions, please feel free to ask us any time using ‘Question’ tab. We will try our best to reach you as soon as possible with a solution!

Thank You for using STARPASS:)

They created polls for fans to vote for their favorite group/artist which cost money and time, promising their artist rewards if they win the poll, only to not follow through with their own guidelines and play favoritism. Fans have rightfully called out the app on social media such as Twitter to properly apologize to the fans and their artist; to suggest an alternative reward for their mistake or to refund their votes so it can be used for something else. In response they gave a nonchalant apology after the broadcast (the group was supposed to be acknowledged during the broadcast but wasn’t) where they stated terms different from the ones on the polls making the voting result useless. Fans were not made aware of any changes to polls until after it closed and only in their apology. Their nonchalant, passive aggressive apology was deleted 2/3times, which each time they didn’t tag the artist nor translated their nonchalant apology for Korean fans and had temporarily blocked fans from their Twitter account for complaining. So don’t download the app or use it because they are just gonna scam your time and money and not be professional about their mistakes.

Hello. This is STARPASS. Sorry for the late reply. We are preparing a press release for the entire event voting result, and will be released soon. For more details, please refer to the STARPASS Notice or Twitter. Thank you.

Starpass ran four polls and under each one it said “based on the event vote results, two of the artist will be acknowledged during Gayo Daejeon broadcast.” Our group won after us fans worked hard. However, they weren’t mentioned at all during the broadcast and Starpass (AFTER the broadcast) lied on twitter and changed the terms, making that vote pointless. So fans wasted money and the idols even knew and were excited about the win all for it to be for nothing. Starpass misleads, takes money, and scams without a true acknowledgment of their fault or apology. And this wasn’t even the first time they pulled something like this.

UPDATE: The copy-paste response they gave us a joke. The press release still does not address any of the complaints and they still have yet to acknowledge how they messed up. Additionally, they began to soft block people on twitter for asking for accountability and the Starpass twitter account was even suspended due to their actions. Still a scam of an app by people who refuse to take accountability and fix the situation.

Hello. This is STARPASS. Sorry for the late reply. We are preparing a press release for the entire event voting result, and will be released soon. For more details, please refer to the STARPASS Notice or Twitter. Thank you.