State Water Heaters 4+

Premium hot water heater with a very low quality app. I know that competitors have way more useful features than this. How about showing that the heat pump is operating, rather than having to go to the basement to check? A breakdown of resistance heating vs heat pump? More ways to look at and track energy usage? Hopefully you will update the firmware and app to reflect the the much needed improvements.

The app is frequently down - gives vague error messages indicating heater has connectivity but unable to make adjustments or see data. Messages to State Water Heater customer service only give vague “we’re aware on working on it” responses. As others mentioned app doesn’t even give actual status of heater. Is the heat pump currently on? Is the electric element on? What is actual temperature of water in tank? Sometimes disconnecting heater power and rebooting it helps but that is a cumbersome procedure on a 240 circuit. Why does app not have a restart heater option?

This app is inexcusably bad. Even basic functions such as ending “Vacation Mode” don’t work. Supports suggestion “Press the button on the water heater or do a Hard reset”. Well since the point of the app is for use when I am not there, then there is no point to the app. Energy utilization works about 50% of the time. Increasing the temperature only works if you had previously done it at the panel. There is no way to tell the actual temperature of the water. Honestly, had I known how poor the software was I would have bought a less expensive hot water heater.