Welcome to Steak ’n Shake’s new app giving guests a way to order ahead at their favorite Steak 'n Shake location, a fast, secure way to pay in-store with their mobile phone and automatically earn and redeem loyalty rewards!
- Order: Check out our menu and order for pickup at your favorite Steak 'n Shake locations.
- Mobile Payment: Pay in-store with one touch and get receipts right to your phone.
- Rewards: Automatically earn, track and redeem your rewards in the Steak ’n Shake Rewards Program.
- Gift cards: Buy, send and load gift cards directly from/to the app - no more remembering gift cards and their balances!
- Link a debit card, credit card, or load/migrate a gift card to fund your account.
- Store Locator: Find participating stores near you, get directions, phone numbers and store hours.
- Fixed crash after successfully submitting a Support ticket.
Ratings and Reviews
Please do not reach for my phone !!
Everything works great on this app and I quite like the incentive of earning $5. My only complaint is in relation to the processing of payment. Steak 'n Shake: could you please, please, please, for the love of everything sacred, train your employees, including managers, to just scan our phones while they are in our hands instead of actually taking our phones through the drive-thru window and into the restaurant ????!!!!! I have literally zero desire to surrender my unlocked phone to someone who is working in a greasy restaurant! The chances of the phone being dropped in the exchange are significant. Furthermore, sometimes it is raining which would cause the phone to get wet. The scanners are on a cord plenty long enough to reach and scan from where they are. It is just a lack of proper training. This is a frustrating issue enough for me to want to no longer use this app but I am hoping they will change if enough people complain.
I just walked out of Steak & Shake very unhappy again. Walked in at at 7:55pm stood waiting to be seated for over 6 minutes, in a restaurant with 3 tables in use.
There were 7 dirty booths and 6 dirty tables at that time. The waitress was taking an order and visiting with a family of 6 for approximately 10 minutes. The hostess finally escorted me to a table. I asked for a booth as several were empty. She curtly took me to a booth that had been cleared but not wiped down.(not one of the dirty ones I had counted). She got my drink order asked if I was ready to order, I wasn’t. She brought my drink and I ordered at 8:20. Food came at 8:40, 2 more tables occupied. My chilli and fries were lukewarm. Never checked on me after food delivery. The same tables and booths remained dirty. 3 customers came in while I was there. 2 seated themselves and 1 waited and finally asked where he should sit after getting his own menu. I finished and went to the cash register at 9:00 and waited about 5 minutes to be checked out.
Steak & Shake is a place that has been our family favorite for 2 generations. Love the food. But the Vincennes restaurant is not up to Steak & Shake reputation for service and food quality.
Many missing options.
As I was sitting in the restaurant waiting to get served after waiting 15 minutes to get seated I decided to see if maybe I could order online quicker than getting a waitress. I had the order all ready to go when she finally arrived to take our order. The reason I hadn’t submitted it was I could not find any way to upgrade my fries with my order to a large order. I decided to just add a side of French fries however I couldn’t find that option anywhere on the menu. Same thing with onion rings. The other thing is that there is no flow to the ordering. You can’t tell what the main menu page is so if you click the double arrow one too many times it takes you back the select location page. Make a drop down menu that has all of the categories and easy to know how to go back and forth. And fix your restaurants and get them to start managing the floor and customers better.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.