Stellar Photo Recovery 4+

I downloaded the free version online just to see if this app worked and when i confirmed that the app was able to recovered my data i proceeded to purchase this program on the app store (not online). The program on the app store has been a waste of money, i have not been able to download a single file even after following the steps that the site suggest. I've tried to reach the support team but it takes a long time to get an answer. I want solutions or my money back!.

Hi Richcc10,

We deeply regret for the inconvenience caused to you, in order to understand the issue we would like to connect with you over call or email as per your convenience, please drop us an email at chaynika.jonda@stellarinfo.com and we will be glad to provide you with the solution.

Regarding refund: Please be informed that it is in the hands of apple support to process customer returns or refunds. we can only share the process of initiating refunds with you. Kindly click the link given below for the same:

https://support.apple.com/en-in/HT204084

If you have any further questions please do write back to us, we will be more than happy to assist!

Regards,
Chaynika

Purchased this app to recovery a video I accidently deleted from my camera. While the app did recover a file with the correct name, the file itself was corrupted and will not play. Do not loss your money in addition to losing you files. Skip this app. Apple should remove it from their store.

Hi,

This is the photo recovery app, how can this recover videos, it is clearly mentioned in the description that this app can recover corrupted photos.

We would suggest you to buy "video recovery app" to solve your purpose.

I’ve contacted their customer service and am awaiting a reply. I’m not holding my breath. I purchased a previous version and it worked okay until I upgraded my OS. Fine. These things happen. But the version I purchased subsequent to that was/is as awful as this. And be advised, you will have to make a disk image before you can even run the recovery. I have a 2Tb disk I want to scan. Do you know how long that will take? DAYS! No fooling. And then I have to import that into the software? What a joke. All I want to do is scan for image files which might have been deleted by accident. But no. I have to make a freakin’ disc image. How lazy do your code monkeys have to be if they are relying on the sytem software to do their work for them and NOT making it transparent to the customer. Stellar has sunk below 0dB and there’s no telling how far down they will go.

Do No Buy. This is not ready for prime time. I wish I could give it zero stars.

Dear Customer,

We deeply regret for the inconvenience caused as our software didn't meet your expectation. I would request you to please contact our support team at helpme@stellarinfo.com or Support@stellarinfo.com to assist you with all your queries.

If still your queries are not resolved, you can process refund for your amount.

Regards,
Stellar Data Recovery