Step: Bank & Build Credit 4+

I RECOMMEND

Ok so .. I was in need of a credit card because I hated carrying cash because sometimes I never knew how much to bring and I never want to bring it all because I don’t want to lose all my cash and I started looking for banking for teens .. I came across green light but it didn’t work for me .. I came across step from Charli Damelios tiktok and I checked it out .. it literally took me 10 minutes to sign up and get my mom on board with it .. u can hook it up to your Apple Pay & etc .. I’ve been buying door dash , shein & etc with this card .. even though my card hasn’t came in yet .. the catch it you get a virtual card to use until your physical card comes in .. and this was extremely helpful .. so since all the adults I get money don’t have step .. they cash app it to me & then I cash it out & it deposits it straight to my step account even thought I don’t have a bank account .. so yea I recommend this app I’m in love !!

I need help logging in

Hello step! Recently I started to use this app and I love it, but my main concern is the log in options. I just want to know why there is only one option for logging in. Recently I had to reset my Apple ID which caused me to have to log into everything, and yes even though it’s quite irresponsible of me, I used the opposite of my main gmail to log in just in case it wasn’t legit. When my phone got reset, my gmail accounts did also. The account I signed in with, I can’t remember the password or name of the account. I’m currently experiencing money problems and if I can’t log into my account, I’d just have to go to another app. Im honestly really worried because I currently have money on there. I don’t know if you can but I was wondering if you guys could change my email?.. I tried to do it from the outside but even then it wasn’t working. I’m seriously concerned and really worried because now and days no one really carries cash which means I have to adapt. Btw, my phone number to the account is my actual phone number but the gmail isn’t. I thought that I could find some sort of way to get a verification sent to my phone number but I just couldn’t.

Phản Hồi Từ Nhà Phát Triển ,

Hi there, we're sorry to hear you're having trouble with getting back into your Step account. We can check into this with you! Please send us a message via your Step App, or through email at hello@step.com. We look forward to getting you logged in with Step again! 💙💛💗

My Money Was Stolen

I have been banking with Step for nearly a year now. I loved this bank until recently. A couple of weeks ago, I don’t know how but my virtual card information was stolen and used to make a $40 purchase with a company located on the other side of America from me. I opened a dispute, which was closed after a “thorough investigation” concluded that the transaction was “fully authorized” by me. I made several complaints pressuring the dispute to be reopened. I am a high school student-athlete, and a graduating senior. I am already very tight on money having to prepare for prom and graduation, and I do not have a job or source of income considering I am a full-time athlete. An internal transfer for “Account Recoupment” led to the $23 and change of my remaining balance being taken from me by Step. My balance is now $0.00. Apparently Step contacted the company the unknown transaction was made with and got me a refund. The refund is $25 and change, not the full $40 amount. I am extremely upset. I don’t even know where the refund will be sent to, if not my account sponsor’s card. I hope my experience helps any of you make a decision before downloading this app and begin banking with Step.

Phản Hồi Từ Nhà Phát Triển ,

Hi brklyn., we appreciate you taking the time to write a review. We are happy to take a look into the dispute that you've filed and see what exactly is going on with the charge along with the $23 account recoupment transfer you're seeing in your app. Please send us a chat in your Step app or write to hello@step.com so that we can take a further look into this with you.