Stock Yards Bank Mobile 4+

The only issue that I deal with is when I make a deposit. My SYBT app will not show the correct deposit/withdrawal in order. So if I look at the app two days after deposit- I expect to see my money but so many times, I see all my withdrawals immediately but the deposits take longer to show up causing me to not have a clear dollar amount in my account. Kentucky Bank did not have this issue, so maybe I was spoiled by getting on my KY Bank app and seeing everything in the exact order and time frame.

After stockyards bought out Commonwealth Bank I was happy because I thought it would be an upgrade. However, down the street from me at the Highland branch by the Kroger‘s the branch manager was extremely rude in person and would not return phone calls for over two weeks to address the problems we were having. I had a business account which typically had an average balance of $250,000 and personal accounts for myself and my daughter. I have closed them all now except for a checking account which I’m getting ready to close. After repeated long lines inside the bank for mundane transactions and five or six phone calls to a person at their customer service center to get things straightened out I just decided peace of mind means more to me so i moved my business to US Bank …one block away. They are great and immediately put me in contact with a wealth management person who handles my account. This should be a cautionary tale about who businesses want to be their front person because their woman at the Highlands branch failed miserably on multiple occasions in a short period of time and should not be in the position she hold….not even good enough or personal enough to be a teller.

When we wrote a check to our daughter, they used the photograph option to deposit the check to their bank. The reduction was taken from our account with no automated entry as to what transpired. With electronic transfer our acct is very active so when this sum (large) was subtracted along with all the other everyday activity I was immediately concerned and suspicious. It wasn’t until the next day that the line item reduction appeared and a quick reconciliation by me had all remaining monies accounted for and I didn’t have to place a call to rectify the problem. Additionally, the ripple effect was so large that my balance remaining on days prior to this photo check appear in the red when in fact that wasn’t possible. I have no idea what caused this event. It had me very concerned that someone was hacking my acct or my identity had been compromised. With instantaneous transactions from seemingly every store we make a purchase at nowadays readily visible on your site at almost the moment they are made, events like this that are completely electronic and recommended should not happen.