STONEFIRE Grill Ordering 4+

I’ve been a solid customer for more than 10 years. Even used SG to cater my kids wedding and 2 huge Eagle Court of Honor events.
The T.O location has made mistakes the last two times. No BBQ sauce and the wrong salad.
I live too far away to go back and get it fixed.
Typically I order from the Winnetka location which is on target every time.
I am supporting the take out lifestyle and only hope this review brings a constructive awareness so they address the quality control before the order goes out.

There are multiple issues with the STONEFIRE grill app. I had placed an online order with the app and I never received the points for that order. I talked to the store manager in regards to this issue and she had no idea how to give me my points. There is no customer service number we can call or talk to anyone if we run across an issue. The store manager took my email address and phone number and said she will get back to me to solve this issue. I never received a call on their end. The app also does not allow us to see the total points we received or the rewards earned. In addition, there are also no options to make changes or edit your options when trying to place an order. They really need to make the app user friendly and make modifications. I won’t be using this app anymore. I will simply call to place my pick up order. Overall, I never received my points for the online order simply because the manager or the employees didn’t know what to do.

This app used to work fine but it needs to be updated or something. For one thing it doesn’t let me apply my rewards anymore, always showing an error message about basket validation. Some menu items are wrong or incorrect as well, and it won’t even let me reorder my favorites always saying something any available even though it is. By far the worst issue though is it actually puts in the wrong order sometimes. I recently ordered a pizza with bbq sauce and red onions only to get a pizza with pesto sauce and tri-tip. At first I thought the location made the mistake but they showed me the receipt and the order was placed with them that way. Please fix your app, it’s broken. Will be more than happy to revise this review once it’s fixed.