StretchLab - Live Long 4+

An absolutely a phenomenal 1st visit! I’ve never tried anything like Stretchlab before, so I didn’t know what to expect. My flexologist, Kami, was incredible. She gave a me a scan and assessment prior to our session. She then asked my about my problem areas. She’s was aware that I spin everyday next door at Cyclebar, so she was very aware the toll it takes on my lower back, legs, hips, and shoulders. She then explained what was happening to my body and where the pain was coming from… and then, she stretched me. All I can say is, WOW!!! I feel completely brand new! Kami was absolutely awesome - she explained what she was doing, and while she was doing it. She made the experience very comfortable and enjoyable… Annnd I feel incredible! I can’t wait to book my next session with Kami! TY Stretchlab & Team! Y’all are amazing!

I started very enthusiastically with this program and this diminish after a couple of months. My instructor has not contacted me after my last booked session. Apparently, he goy sick and was absent. No follow up since then and because I am a business owner and my schedule is demanding, my inability to schedule sessions has been hampered which caused me to lose one oaid session. I have 4 remaining sessions and cannot book the same instructor because he either has no open schedule or is working less hours. I want to use the 4 remaining sessions then cancel my membership immediately after my last one.

In total fairness, I like the program, and my instructor did good work with me. The facility is clean and spotless and overall the staff was friendly. It's just the lack of follow up, especially knowing there are additional sessions to be booked. At the very least, there should be some conscientious effort. to look over clients who have a regular schedule and do a follow up when it appears the customer has abruptly stopped coming and has not booked any time.

As a business owner, I make sure my staff is on top of customer service and clients are treated with care and support. The lack of follow up is indicative of the company culture ans typical of subscription based businesses.

I had my first appointment today with Cathy! It was a great experience! I arrived early and was greeted by a friendly person. I believe her name was Jenny (not sure). She welcomed me and told me about the business and the services offered.

Cathy has background in massage therapy! Since I have many issues with with muscle spasms and unbearable knots, she was perfect for me! She was knowledgeable, gentle yet was able to get my range of motion a lot further than any physical therapists or chiropractors I’ve been to. And she was very personable and pleasant. I will be returning and referring others to this center!