Hungry? With the SUBWAY® App you can order ahead to access Express Pickup, get digital coupons, earn on purchases, scan to pay and more -- all in seconds!
EARN: With Subway MyWay™ Rewards built right into the app, you can earn on every purchase, plus get Surprise Rewards, exclusive deals and more. Consider it a "token" of our appreciation for you!
SAVE: Get digital deals sent right to your app, personalized just for you.
CUSTOMIZE: Like extra olives? Us too. Customize your sandwich just like you would in the restaurant. Swap your cheese, pick your toppings, toast your bread – the opportunities are endless.
TOP IT OFF: Not sure what to add to your sandwich? Leave it to the experts. Add a sandwich with suggested toppings directly to your bag - keeping decisions low but deliciousness high.
SAVE A FAVE: Have a “usual”? Don’t waste time digging through past orders. Name and save your fave to make reordering a snap.
PAY: No wallet? No problem. Pay for your food ahead of time through the App or in-store using your mobile wallet.
FIND: On-the-go? We got you. Find a SUBWAY® Restaurant near you, get directions, view hours and other things you want to know – like if the restaurant has a drive thru or serves breakfast.
What are you waiting for? Download the App and start eating and earning!
For any questions, you can contact us here: AppFeedback@subway.com
Mobile ordering is only available at Participating restaurants.
SUBWAY® is a registered trademark of Subway IP LLC
© 2019 Subway IP LLC All Rights Reserved
SUBWAY Restaurants Web Site SUBWAY® App Support Application License Agreement
Want Subway fast? We hear you!
- You can now order your favorites right from the dashboard. Just tap and go!
- You can also now more easily and consistently apply your rewards when checking out.
- The number of items in your bag is now displayed above the bag icon.
Ratings and Reviews
Where’s the Rewards
The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy.
I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling.
So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
Developer Response ,
Hi there- we are here to help! Please contact our support team at (833)-778-2929, or by email at firstname.lastname@example.org. Have your app version, device type, and the steps to reproduce any errors ready- so we can investigate and address these concerns for you. Thank You!
Charged for sandwich by closed restaurant
Updated: heard back before I had to go through my credit card company and they are refunding the purchase. Still hesitant to trust the hours in the app going forward though
Ordered a sandwich through the app for a restaurant that was supposed to be open until midnight (according to the app), received my confirmation email, arrived at the store at 10:55 and it was very clearly closed (with hours posted as open until 11:30pm). Couldn’t cancel the order since the only way to do that is by calling the restaurant who obviously didn’t pick up. Only customer service contact is a form, so filled it out explaining what had occurred and asking for confirmation I wouldn’t be charged. Four days later my credit card has been charged and I have no response from customer service, looks like I’m going to have to deal with this through my credit card company. Clearly deleting the app as it defeats the purpose of ordering ahead if the restaurant might not even be open and they charge you for food you don’t receive
Developer Response ,
We apologize for any inconvenience this caused. We would like to work with the restaurant in question, to ensure this doesn't occur again. You may contact us by tapping "Contact Us" in the app menu, at (833)-778-2929 or by email at email@example.com- so that we can make this right! Please mention your concerns, the restaurant location, and your user name while contacting us. We look forward to hearing from you.
Says failed when my order actually went!
I'm not one to write reviews but This is getting old... This app is still terrible even after the updates. Twice now I have attempted to order and it says "something went wrong please erase your cart and try again" or something like that. One time I completely gave up and went somewhere else only to get a call asking if I was coming to pick it up. The staff was nice enough to keep it on record as an I owe you and redeemed that later. Another time I tried a second time to get the order to go through as the directions stated and when I went in to just order it the normal way they stated the order went through twice and one ticket had 3 meals ordered. I only told it to order one meal a time.. Get this SH@$ working already.. This is going on over a year for Subway having an epic failure of an app. Keep saying they fixed it with every update... Do you even use our test the app? Someone isn't doing there job right. I'd feel pretty miserable if I was in charge of application development! Hope they're getting paid well for nothing! Almost every other food ordering app from other places has a 4 plus most over 4.5 plus rating... I think it's time you take a look at how they are doing it. Maybe throw up the white flag and call for help.. You literally have nothing to lose. Rant over.
Developer Response ,
Hi there- please contact our support team at (800)-888-4848, or by email at firstname.lastname@example.org. Have your app version, device type, and the steps to reproduce any errors ready- so we can investigate and address these concerns for you. Thank You.
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With Family Sharing set up, up to six family members can use this app.