Hungry? With the SUBWAY® App you can order ahead to access Express Pickup, get digital coupons, earn on purchases, scan to pay and more -- all in seconds!
EARN: With Subway MyWay™ Rewards built right into the app, you can earn on every purchase, plus get Surprise Rewards, exclusive deals and more. Consider it a "token" of our appreciation for you!
SAVE: Get digital deals sent right to your app, personalized just for you.
CUSTOMIZE: Like extra olives? Us too. Customize your sandwich just like you would in the restaurant. Swap your cheese, pick your toppings, toast your bread – the opportunities are endless.
TOP IT OFF: Not sure what to add to your sandwich? Leave it to the experts. Add a sandwich with suggested toppings directly to your bag - keeping decisions low but deliciousness high.
SAVE A FAVE: Have a “usual”? Don’t waste time digging through past orders. Name and save your fave to make reordering a snap.
PAY: No wallet? No problem. Pay for your food ahead of time through the App or in-store using your mobile wallet.
FIND: On-the-go? We got you. Find a SUBWAY® Restaurant near you, get directions, view hours and other things you want to know – like if the restaurant has a drive thru or serves breakfast.
What are you waiting for? Download the App and start eating and earning!
For any questions, you can contact us here: AppFeedback@subway.com
Mobile ordering is only available at Participating restaurants.
SUBWAY® is a registered trademark of Subway IP LLC
© 2019 Subway IP LLC All Rights Reserved
SUBWAY Restaurants Web Site SUBWAY® App Support Application License Agreement
It’s holiday season, and with a couple of taps, you can unwrap the joy of the latest Subway app.
With so many locations for you to find, confirm your pickup location before you get in a bind.
Your rewards, how they sparkle! Your tokens, they sheen! Check up on your order from our new status screen.
So dash away all and update away, then order from Subway to brighten your day.
Ratings and Reviews
Simply Doesn’t Work - Subway Gives Copy And Paste Responses
This app went from buggy to completely non-functional. Open the app and after a few taps it crashes and closes. I’m not going to spend any time detailing the exact issues I’m experiencing because the Subway response will be the same copy and paste response they have given to everyone... “We want to help, please contact us at.... yada, yada, yada...”. Bottom line is, the app doesn’t work for most people and needs a drastic overhaul by competent developers. So far all that Subway has had to offer is copy and paste lip service. Make a meaningful effort to your customers and admit that the app is broken and that you’re actually addressing the problem with qualified developers (assuming that’s what you’re actually doing). There are more complicated apps out there that perform flawlessly, so yours doesn’t have to be an exception - hire qualified people Subway.
Developer Response ,
Hi there- we are here to help! Because there are no known issues at this time, please contact our support team at (800)-888-4848, or by email at firstname.lastname@example.org. Have your app version, device type, and the steps to reproduce any errors ready- so we can investigate and address these concerns for you. Thank You!
Simply doesn’t work!
I would give a 0 star rating if I could. The app wouldn’t was not working at all about 1 month ago while visiting one of my local Subways to pick up a sandwich at the end of a long day! The clerk/server ringing up my purchase did his best to scan the App to apply/redeem my points to no avail. As I happen to carry the card that came before the App with me as well, he tried to swipe the card (which has always worked before) and the end results was a total lockout of my account with the message to contact Subway. I had to make the purchase without my points! I did contact Subway the next day and after several minutes, the customer service rep found the solution to my problem. Problem solved; hardly! Two weeks later, I went to buy three sandwiches at one of my local Subway locations. This time out, the App just kept spinning and spinning as if it was prepping to open. It never did! Thank goodness my old card worked this time out. A couple of days after, I tried to open the App at home just to see what would happen. It opened up without a hiccup. Gee Subway, I need the App to work when I am actually interested in ordering food, NOT when I am just sitting at home not interested in eating your food that day. I expect to have a helpful, functioning App at the time of purchase instead of a message to contact you guys, or to simply not have the App open at the moment of truth! Frustrating!!!!
Developer Response ,
Hey, there- we're working every day to improve the app experience and we wanted you to know that this issue (the "spinning issue") should now be resolved (with version 15.2.0). If you have further difficulty, we are always here to help at (833)-778-2929, by tapping 'Contact Us' in the App Menu, or via email at email@example.com. Thanks!
Where’s the Rewards
The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy.
I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling.
So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.
Developer Response ,
Hi there- we are here to help! Please contact our support team at (833)-778-2929, or by email at firstname.lastname@example.org. Have your app version, device type, and the steps to reproduce any errors ready- so we can investigate and address these concerns for you. Thank You!
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With Family Sharing set up, up to six family members can use this app.