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You’ll love being a winner at PlaySugarHouse Sportsbook & Casino in New Jersey, playsugarhouse.com.
- General bugfixes and improvements
Ratings and ReviewsSee All
They hold withdrawals.
Liked the app at first as they had a decent amount of games. But to withdraw it took up to 3-4 days which I wasnt thrilled with but then after 3 months or so wouldnt cash out without more ID. No more than 100 bucks which I thought was strange but ok fine. Sent in license and credit card after request. Turns out I sent in too much info as they want the credit card numbers not able to be seen. So long story short they ended up holding $600 in cash withdrawals after they had been releasing them to me for months after getting my license which they already had and my credit card. Do yourself a favor and try another app.
Developer Response ,
Hi – We appreciate you taking the time to reach out. We have many options for withdrawal of funds. Some withdrawal options require a one time verification. - JF
Customer service worthless
This has nothing to do with losing money. Anyone complaining about losing money from a casino honestly needs to rethink their review. The problem comes in with depositing or the lack of authorization, but they still charged me randomly 3 times! 3 times after I signed up for self exclusion. I get it error, but NO customer service is willing to help you. I can’t talk to anyone in person, only casino or Sportsbook I know like this. I have resorted to disputing these charges with my bank. I have another dispute with them that has been since Saturday. The live chat tells me to go to some other phantom live chat. I tell them I can’t even log on to my account. They say I don’t have to, but when I try it just says login or join. The guy signs off after. I thought at first this app wasn’t so bad until you have an actual issue and they just don’t care. They are just here to say “I understand, but sorry we won’t do anything for you” even though you steal money from people that aren’t even authorized to gamble online.
I will just remove this comment if human customer service can call and actually talk this over rather than talking to all these different pointless live chats. I’m seriously doubting this though.
Developer Response ,
Hi – We appreciate you taking the time to reach out. We would like to take a closer look into this. Can you please contact us at firstname.lastname@example.org from the email registered to your account and we will be happy to look into your situation further. - JF
If you go up by all means take it and run
I did really well for the first week or two. Then someone got out the wrenches and tightened everything up. Like crazy tightened it up. Forget getting many wilds. Forget even seeing special bonus game symbols. I’ve gone 100 spins straight with no wilds at all. When you do get a bonus game it will be a joke. 10 free spins! Aaaaaaand nothing. Literally, I just waited 45 minutes to get a bonus game, and I won 45 cents. If these things are truly random I’m Santa Clause. Also, there are definitely still bugs. To compound this fact, their online chat help is as absolutely worthless as I’ve ever in my mind seen. If you ask 4 questions, and the answer to your question is “I don’t know” followed up with the old “Is there anything else I can help you with?”, that’s an issue. I’m only here waiting for poker. If the program they use for poker is as horribly non-random as the little bit they’ve teased us with so far, I’ll be taking my money somewhere else.
Update: I’ve been waiting 16 hours now for a very time sensitive response from “customer support”. Live chat has now turned into leave a message. Which isn’t answered. Can’t wait for pending wagers to complete so I can withdraw everything and delete.
- Rush Street Interactive LLC
- 52.3 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Spanish
- Age Rating
- Gambling and Contests
- © 2016 Rush Street Interactive LLC
With Family Sharing set up, up to six family members can use this app.