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- General bugfixes and improvements
Ratings and ReviewsSee All
Customer service worthless
This has nothing to do with losing money. Anyone complaining about losing money from a casino honestly needs to rethink their review. The problem comes in with depositing or the lack of authorization, but they still charged me randomly 3 times! 3 times after I signed up for self exclusion. I get it error, but NO customer service is willing to help you. I can’t talk to anyone in person, only casino or Sportsbook I know like this. I have resorted to disputing these charges with my bank. I have another dispute with them that has been since Saturday. The live chat tells me to go to some other phantom live chat. I tell them I can’t even log on to my account. They say I don’t have to, but when I try it just says login or join. The guy signs off after. I thought at first this app wasn’t so bad until you have an actual issue and they just don’t care. They are just here to say “I understand, but sorry we won’t do anything for you” even though you steal money from people that aren’t even authorized to gamble online.
I will just remove this comment if human customer service can call and actually talk this over rather than talking to all these different pointless live chats. I’m seriously doubting this though.
Developer Response ,
Hi – We appreciate you taking the time to reach out. We would like to take a closer look into this. Can you please contact us at email@example.com from the email registered to your account and we will be happy to look into your situation further. - JF
If you go up by all means take it and run
I did really well for the first week or two. Then someone got out the wrenches and tightened everything up. Like crazy tightened it up. Forget getting many wilds. Forget even seeing special bonus game symbols. I’ve gone 100 spins straight with no wilds at all. When you do get a bonus game it will be a joke. 10 free spins! Aaaaaaand nothing. Literally, I just waited 45 minutes to get a bonus game, and I won 45 cents. If these things are truly random I’m Santa Clause. Also, there are definitely still bugs. To compound this fact, their online chat help is as absolutely worthless as I’ve ever in my mind seen. If you ask 4 questions, and the answer to your question is “I don’t know” followed up with the old “Is there anything else I can help you with?”, that’s an issue. I’m only here waiting for poker. If the program they use for poker is as horribly non-random as the little bit they’ve teased us with so far, I’ll be taking my money somewhere else.
Update: I’ve been waiting 16 hours now for a very time sensitive response from “customer support”. Live chat has now turned into leave a message. Which isn’t answered. Can’t wait for pending wagers to complete so I can withdraw everything and delete.
Loyalty Level a real joke!
I 100% agree with yayson75 and to add to the truths he’s already stated. The higher the loyalty level you attain really doesn’t matter. Because this casino isn’t loyal, (unless your and addict and plan to play literally everyday) I reached level 8 and took a break, however within a month I was back at level one.. what they don’t tell you is the points fall back off daily as your not playing, real joke. And if you get a big win walk away for a while because there definitely taking it back 4 or more times over before you get another one. And every small win the system disconnects you from the server completely, and the only way for you to be aware that your disconnected will depend on the browser your using, because unlike the others, this casino will allow continued play and loss of your money you’ll just never get a hit or a bonus board because you’ll be disconnected. What a horrible business strategy. And I’m sure there very much aware of it. Don’t waste your time.. Run
- Rush Street Interactive LLC
- 52.3 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Spanish
- Age Rating
- Gambling and Contests
- © 2016 Rush Street Interactive LLC
With Family Sharing set up, up to six family members can use this app.