Sultan – Online Shopping +12

Negative Brand Association

Sultan center is one of the best supermarket chains in Kuwait with a positive in-store experience and customer service, but to have an app associated with the TSC brand that is glitchy, slow, and everything else that other commenters have already listed, hurts the Sultan brand.

On average it take me 15-20 minutes to complete an order because of long screen loading times and glitches that don’t recall my saved address and sometimes the shopping cart will just delete itself and you have to start over.

Terrible account / profile/ support

Terrible app, Terrible customer support relating to the accounts. We have had a loyalty account from since 2010 only to have our phone number removed when they switched to this new Kanzee card system. Tried several times to correct the problem through support and at the store, ended up with Sultan assigning a new Kanzee card number and OTP still not being received on the assigned phone number. Tried correcting the info myself through the app again and it still fails. What’s the point of all this loyalty program and it is useless? I also now have a physical loyalty card with a different number (the old number). The whole system is just so messed up !

Resposta do desenvolvedor ,

We are here to support you and are sorry to hear you faced such an experience. Please contact 1844449, to immediately address your concern. Feel free to also reach us via email customer-support@sultan-center.com.

Application hangs

Wasted 3 hours trying to order
After reaching the delivery slots that’s showed my order has zero kd I select a slot and end up in the payment page where I place the order but the app tell me to enter shipping method which I did and it takes me back to the cart . This kept on happening until I was unable to order al all slot were unavailable .
In addition when u save a shopping cart to a list and later retrieve the list to add back to the cart the item quantities double for every item
The app can not handle the load in these times and still needs lots of fixings
What a waste of 3 hours last night unable to place an order