Suncoast Credit Union’s FREE Mobile Banking Application for the iPhone, iPad and iPod Touch.
Manage your accounts, view copies of cleared checks view transaction history, make quick transfers between Suncoast accounts and find the closest branch or ATM in our network.
SAFE and SECURE
Suncoast uses SSL (Secure Socket Layer) to communicate securely through all mobile service providers.
With a single click, you can find the fee-free ATMs near you and locate the closest Suncoast branch. Our search map provides addresses and branch contact information.
All Suncoast members may use our SunMobile Application for no charge. Your wireless provider’s messaging and data rates may apply.
Consult our Frequently Asked Questions for quick answers about SunMobile.
Look for many of the same features available via SunNet Online Banking.
Thank you for using our SunMobile app! We regularly update our application to provide the best experience for our members.
If you enjoy using our app, please rate us on the App Store!
Ratings and ReviewsSee All
Mobile Bill Pay
This new method of bill pay has not started off right. I had a payment that was sent to USAA Auto Insurance and after the payment delivery date past I contacted them multiple times. Each time I was told they had not received my payment. After 10 days passed and they still had not received it (I had to call daily), Sun Coast FCU suggested that should put a stop payment on the payment, which I did. I then had to call USAA back and make my payment by phone to avoid it being paid late. I just made another payment which I automatically did by phone to USAA. Don’t understand why payment cannot be sent electronically as before your system recently changed. I can babysit my payments every time I schedule them. Please fix this issue and send all payments Electronically again...
Nothing has changed USAA information to send the Payment. I verified this with them as well.
Please go back to how the payment is deducted instantly when payment is sent rather than waiting a week or in my case about 10 days- then I had the stop payment done for the Lost payment that you sent... Please go back to the old Bill Pay Method... I’m seriously considering changing banks because I need to feel secure in knowing that once I schedule a payment, I know it will get to my Creditor...So not pleased.
Please fix the Touch ID feature upon logging in. It does not work. It constantly gives you an error and the only way to get-in is by keying in your Password.. Pls fix this !!
Developer Response ,
Thank you for your feedback. If any of the biller’s information changed between the time you originally set it up and our transition to the new system, it may have caused the payment to be sent as a check rather than electronic or the information on file may not be accurate. To resolve this, confirm the biller’s name, address and account number are accurate in our system. If you need any additional support, we encourage you to connect with our Member Care Center at 1.800.999.5887, Monday - Friday, 7 am to 8 pm and on Saturday from 8 am to 1 pm. We look forward to resolving this issue for you.
Bill Pay fiasco after app update
The app updated bill pay to reflect only descriptions and not my company name I had listed so I can pay my monthly bills. An old company I no longer did business with resurfaced in my bill pay but I was not aware because only the description “loan” was visible, not the company name. As a result, they sent a payment to the wrong company. After several weeks of trying to get my money back, they have yet another app update in bill pay where THEY added company names with the description...AND IT IS ANOTHER WRONG COMPANY!!! I am flabbergasted at the level of incompetence and foresee yet another string of two hour phone calls in my immediate future to fix yet another mistake this bank has made. On top of this, they have hired on a third party call center to fix the massive amounts of customer complaints and the overseas call center has no idea what to do. DO NOT USE BILL PAY and if possible you’d be better off with a different bank.
Developer Response ,
Thank you for taking the time to review SunMobile!
Billers were initially listed using the nickname members provided to each biller/payee, which is intended to be a unique description of the biller instead of a general or grouping tag. We learned the nickname field was not used properly; therefore, the change of listing billers by name and nickname was implemented. In order to migrate at least two years of transaction history, we migrated all billers with successful payments within the last two years. Keep in mind, members are able to delete billers that were migrated and are no longer needed.
Our Member Care Center continues handling all of our serving calls. Escalated requests might be handled by a specialized group of Suncoast employees, with the support of our service provider. If you still need assistance, please call us at 1.800.999.5887.
Black screen and clunky interface for disputes
Spent 5 minutes filling in all the information required for a dispute. Then went to include documentation for the case, but needed to take pictures. There’s no option to take a picture in-app, so I switched to the camera, took the picture, and switched back. When I came back to the app moments after taking the picture it had logged me out. Upon logging in all of my case details were now gone. There should be an auto-save feature on case details or at least a warning to take case pictures before filling out the information.
I then began the process of retyping the information and it proceeded to suddenly display a black screen which once it fixed itself had logged me out again. I already don’t like mobile experiences and this another app to add to the list. Back to the desktop PC...
Developer Response ,
Thank you for your feedback! Our support team will review.
With Family Sharing set up, up to six family members can use this app.