Sunlighten 12+

Not sure why this company can’t figure out to make a useful app that can run the sauna remotely. The videos explaining how to “update time manually” to “fix” the issue no longer works and tells me that no thought was put into actually fixing the app but Sunlighten still likes to flaunt the “app”.
Pretty useless for such an expensive piece of equipment. I hope I don’t start to have issues with the actual sauna because getting actual help is a nightmare.

I was so looking forward to owning one of these saunas and wanted to love it so badly but after struggling with it for few years now I hate it. I am absolutely totally disappointed in this purchase and wish that I had never made it in the first place. The tablet (user interface) and app are absolute garbage. And now I have begun having problems with the heating elements so even the hardware is proving unreliable in the long term. I wish there was a central website that we could list all of our problems so that future buyers could beware. i’m especially disgusted with Dave Asprey because my Sauna purchase began with his high recommendation. I have come to realize that he must be getting something for his referrals. I hope this review helps anybody considering future purchase as I wish that I had seen all of these negative reviews before I bought mine. I would like to list in detail the issues with the tablet and user interface and app and hardware, but this review is already too long and it would take me several pages to list all of the issues that I have with this Sauna.

Our sauna is awesome but the app and accompanying tablet are absolute GARBAGE. Literally the worst app and tablet experience I’ve ever encountered in all areas of technology. My biggest regret is going with an MPulse sauna that has the jankiest tablet (and app) because the tech is in perpetual limp mode. Sunlighten is impossible to connect with and when you do, they say they’re sending a replacement but they never do. The next step is the Better Business Bureau because this company is not living up to their end of a $9,000 deal 3 months in. I could not be less impressed with this company. The “scheduling” feature on the app is a joke as it doesn’t work, even if you’re sitting in your sauna, not to mention on the way home or something. I wish I’d known about the poor technology and customer service of this company because I would’ve definitely made a different choice in selecting a sauna.