Sunnova 17+

Good App Generally - Real-time Info Lacking

Generally a good app with an intuitive layout, but it does t show real-time production info most times.

The website does provide such info, but the app for some reason doesn’t.

Otherwise all good!

Crappy inferior app

We just bought a new home which came with Solar provided by Sunnova. It was activated over a week ago and I have not been able to get any consistent data/ info from this app. The summary doesn’t show daily/ hourly/ weekly production and there’s no data on consumption. When I does decide to show data it’s also inconsistent and incomplete. It’ll show data for a day and then only show 1-3 hours worth of data. When I launch the app the next day everything is gone. Let me be clear, I don’t think this is isolated to the app as I’m seeing the same thing on the website when I log in. So this is like a web app. Linking to a website and serving the same empty data. What gives?? I had SunPower for a year before this and the app was amazing! I could see real time consumption and production. I could see my daily, weekly, monthly production and consumption. I have an EV so I depend on this detailed info to determine when to charge and for how long to charge and to configure how much to charge (amps) so that I’m charging based on my production and not needlessly pulling from the grid. Let’s go Sunnova. Get with the program. This app and your website as it is right now is pointless and useless.

Réponse du développeur ,

Thank you for bringing this to our attention and we apologize that we didn’t meet your expectations. We definitely want another chance to get you the details that you need to ensure that we address your concerns please contact our Customer Care team at 866-786-6682 or customerservice@sunnova.com.

Support is lacking

Sunnova installed a solar system with a Tesla battery. The system was misconfigured. That is not the end of the world.. nobody is perfect. I had to call Tesla Powerwall support to identify the problem. I reported the problem to Sunnova and they scheduled a maintenance visit. The technicians were not familiar with the newest version of the Tesla hardware and did their best. I monitored the system for a few days and noticed a different problem. I contacted Tesla Powerwall support and they said the CT was installed backwards. I don’t know what that means but I passed the information to Sunnova support. After a week, Sunnova has not scheduled another maintenance visit and they don’t even have an ETA. I called a few more times to escalate the case and the representatives are unable to schedule maintenance visits or transfer calls to supervisors. The purchase contract includes support for 25 years. They were paid up front for the solar system. Based on my experience, I would suggest finding a different solar provider.