Sunrise Banks Digital Banking 17+

I use mobile banking for depositing checks and checking on my accounts. However I think the required change in password every quarter is overkill and annoying. The bank should have a more secure system and should not force all its clients to be obliged to make changes every quarter. Please explain why once a year is not good enough 😳

I’ve used this banking app for a couple years and I love it. I read that someone was unable to use the mobile deposit app—well I’ve used it twice this week, so it definitely works. You can use biometrics to log in, which is convenient. I just wish they had a way to raise your spending limit on this app—they always bump mine to $300 and it’s frustrating when I’m at places like IKEA and I can’t buy a bed because it’s over my daily limit and I can’t call support because apparently they work the same hours as the actual bankers... so I have to wait until Monday to buy the bed (or many other items that have been over $300). But the app is great!

Two issues for the mobile deposit process.

1) When taking the picture, you should activate the flash. Wells Fargo’s app does that. Without it, it is so difficult not to get shadows of your hand(s) holding the phone over the check. The result is the check images look very unprofessional to any customers who view them. Please fix this. Seems easy.

2) the app suddenly logs out after about 10-15 minutes. I haven’t timed it exactly. The problem with it, is if I’ve just clicked the final submit button on a check deposit, and the app cuts back to the log screen, I don’t know if that check has been deposited. I have to wait a day or so to check if it has been. There’s no way of seeing deposits that you’ve just initiated today. Solution: warn me that I’m going to be logged out. I’ll log out and log back in.

Thanks.