Sunrise Village +4

So what I really appreciate about this game is that the gameplay is pretty simple yet entertaining; I like the colorful town and the idea that its so old its full of dust and fog so you use energy to chop down debri to unlock those areas. Then you can decorate it to make it more colorful. You can collect resources to get more energy and money. I mostly use money for buildings, crops or animals. I really like that you can produce items to sell using resources from the town. It can take awhile to get energy to collect items or finish a mission so I sometimes focus on collecting fruits first which can be traded for energy and when I'm done playing I also get notifications when the energy is refilled. Also, I really like the features that you can use townspeople for production bonuses and, when you are producing something but need ingredients, you can click on the blue&white arrows for the camera to pan exactly to where the item is found. Overall really fun missions and sidequests. I enjoy completing them and getting rewards. I enjoy expanding and decorating the farm too. I noticed so,e other reviews and it seems the devs listened and I have had no problems finishing missions.

Hello! Thank you for taking the time to write such an amazing review! We hope you enjoy your day in Sunrise Village!

It is an extremely rare thing for me to leave a review… especially a bad one, but I felt it was necessary in this instance to do exactly that.
I purchased diamond packs - three in a row - one Saturday evening while playing Sunrise Village, and I received only two of the three packs I purchased. After waiting two full days to see the third pack show up in my account, with no luck, I requested a refund from the App Store, and after review, the App Store refunded my money two days later (keep in mind, that is a total of 4 days for InnoGames to credit my account with the diamond pack I never received). InnoGames promptly put my diamonds into a negative state, so I can no longer advance in the game, and after going back and forth with their customer service team, was simply told - WITH NO PROOF - that I did, indeed, receive the third pack … which I did not. I also let them know that if they could provide proof that they did credit my account, I would be more than happy to contact the App Store and have them reverse the refund. No effort was put forth on their part to give me proof … just their customer service team telling me, in a message, that I did receive the third pack. No proof at all.

In conclusion, this is a buyer beware message - DO NOT make any purchases with InnoGames if you decide to play any of their games - if you do not receive what you purchase, they will be more than happy to simply steal your money.

We're sorry to hear you're experiencing an issue with our game.  In order for us to help you and provide guidance on this issue, we would need you to send us a support team. Our team will be more than happy to assist you!

https://support.innogames.com/landing/sunrisevillage

On the 6th I woke up excited to join my team in another exploration of the forbidden ruins. I had loaded all of my shops to cook overnight while I slept stopped make it easier to start the event. Well when I opened the event all of it was completed and said I couldn’t join. Odd I had been involved in the prior event. So I messaged support. Well the even last 4 days and after dealing with support telling me they would check with their team in 24 hours I started panicking. Let me explain my team I joined us very active and has been ranking 2 Nd each event so I felt I was letting them down. After support responded with a generic reply of try closing the app BLAH BLAH BLAH. I was heated. In my first message I nicely let them know all of the proper steps to clearing issues in my end for a game( cache, uninstalling, reinstall, close game out). I am not a new player so I understand what to do on my end. Well support gave me a lame excuse of downloading the new version that I already downloaded and said they would get back to me. NICE 2 days lost of the 4 day event and to top it off this support lady turns off the ability to reply to her messages. So Yeap I never got to join the even and was left on red from the lovely support team saying they would reply shortly and that was on the 8th lol it’s the 12th and still she has me locked from replying and has not responded back. Waste of time. Sadly there seems to be no way to attach screenshots or I would!!

Thank you for your feedback. The issue you're reporting is already known and is being checked by our team. We expect to fix this as soon as possible.
Please contact our support team if you encounter any further issues: https://support.innogames.com/landing/sunrisevillage
Thank you!