Sunrise Village 4+

This Game is awful in so many ways, and I don’t feel like leaving a long review. But it’s hard to get through the lands. I can’t even get this game to update at the moment. If I had to delete the entire app and reinstall it I won’t be back. Simply because I have no desire to start all over on this game. The update should work. I don’t want to lose progress. Even if I can’t get further on the land I’m currently building a tree house on. The times set up to grow plots of different things and the in the green houses. Take so long that you pretty much run out of hours to put those things in boat. Please extend the limited time on boat orders and the production of items needed to to make things like the blankets, cans and other things and this game would get more players. And keep the ones already playing.. everything takes so long to make on this game that I get busy with real life and don’t end up coming back to the game till the next day. This is a long as I want to review this game. I hope you take these things into consideration.

We're sorry to hear you're experiencing an issue with our game. Please contact our support team and they'll be happy to help you!

https://innogam.es/SVSupport

It is an extremely rare thing for me to leave a review… especially a bad one, but I felt it was necessary in this instance to do exactly that.
I purchased diamond packs - three in a row - one Saturday evening while playing Sunrise Village, and I received only two of the three packs I purchased. After waiting two full days to see the third pack show up in my account, with no luck, I requested a refund from the App Store, and after review, the App Store refunded my money two days later (keep in mind, that is a total of 4 days for InnoGames to credit my account with the diamond pack I never received). InnoGames promptly put my diamonds into a negative state, so I can no longer advance in the game, and after going back and forth with their customer service team, was simply told - WITH NO PROOF - that I did, indeed, receive the third pack … which I did not. I also let them know that if they could provide proof that they did credit my account, I would be more than happy to contact the App Store and have them reverse the refund. No effort was put forth on their part to give me proof … just their customer service team telling me, in a message, that I did receive the third pack. No proof at all.

In conclusion, this is a buyer beware message - DO NOT make any purchases with InnoGames if you decide to play any of their games - if you do not receive what you purchase, they will be more than happy to simply steal your money.

We're sorry to hear you're experiencing an issue with our game.  In order for us to help you and provide guidance on this issue, we would need you to send us a support team. Our team will be more than happy to assist you!

https://support.innogames.com/landing/sunrisevillage

On the 6th I woke up excited to join my team in another exploration of the forbidden ruins. I had loaded all of my shops to cook overnight while I slept stopped make it easier to start the event. Well when I opened the event all of it was completed and said I couldn’t join. Odd I had been involved in the prior event. So I messaged support. Well the even last 4 days and after dealing with support telling me they would check with their team in 24 hours I started panicking. Let me explain my team I joined us very active and has been ranking 2 Nd each event so I felt I was letting them down. After support responded with a generic reply of try closing the app BLAH BLAH BLAH. I was heated. In my first message I nicely let them know all of the proper steps to clearing issues in my end for a game( cache, uninstalling, reinstall, close game out). I am not a new player so I understand what to do on my end. Well support gave me a lame excuse of downloading the new version that I already downloaded and said they would get back to me. NICE 2 days lost of the 4 day event and to top it off this support lady turns off the ability to reply to her messages. So Yeap I never got to join the even and was left on red from the lovely support team saying they would reply shortly and that was on the 8th lol it’s the 12th and still she has me locked from replying and has not responded back. Waste of time. Sadly there seems to be no way to attach screenshots or I would!!

Thank you for your feedback. The issue you're reporting is already known and is being checked by our team. We expect to fix this as soon as possible.
Please contact our support team if you encounter any further issues: https://support.innogames.com/landing/sunrisevillage
Thank you!