Description

The SunTrust Mobile App is optimized for your Apple device and is specifically designed to provide quick and secure access to your personal accounts. You can make payments, transfers, and mobile deposits, view account balances and account activity, send money via Zelle®, as well as search for ATM / branch locations. Read further for details and other important information.

To get started, download and launch the app. Then sign on with your SunTrust Digital Banking User ID and Password. It’s that simple.

ACCOUNT ACCESS
-View your personal account balances quickly without signing on
-View your personal account balances for Checking, Savings, Credit Cards, Lines of Credit, Access 3, Installment Loans, Mortgages and select SunTrust Investments Services, Inc. accounts
-View summary information for CDs and IRAs
-Suppress paper statements for eligible accounts
-Search up to 180 days of your personal account transaction history
-Open a new account
-View and activate SunTrust Deals

TRANSACTIONS
-Make mobile deposits (if eligible, limits apply)
-View and pay your bills
-Make immediate, future-dated and recurring transfers
-Make immediate payments and future dated payments to Installment Loans, Lines of Credit Access 3, & Mortgages
-Make one time immediate advances from Lines of Credit & Access 3 including 3 advance options
-Create email and text alert preferences for DDA accounts activity
-Send money using Zelle® to almost anyone in the U.S. with an email address or U.S. mobile phone number
-Enable overdraft protection and overdraft coverage

CREDIT CARD
-View credit card balances and transaction history
-Make credit card payments (if eligible)
-Initiate cash advances from your credit card (if eligible)
-View credit and cash advance available balances and limits (where applicable)
-View and redeem point and cash rewards (if eligible)
-View FICO score (if eligible)
-Temporarily lock and unlock Consumer Credit Card
-Ability to single sign-on to credit card rewards site
-Create email and text alerts for credit card activity

LOANS and LINES
-View balances and transaction history
-Make payments (if eligible)
-Request advances (if eligible)
-View detailed account info and advance details (where applicable)

ACCESS & AUTHENTICATION
-Retrieval of your user ID
-Reset a forgotten password
-Change user ID
-Change password
-Change security question and/or answer
-Enable Touch ID or Face ID (if eligible)

ATM / BRANCH / CONTACT US
-Search for ATMs using an address or your current location
-Search for branches using an address or your current location
-Get help and find SunTrust contact information

SunTrust is committed to the security and protection of your financial information. Our Mobile Banking services are backed by our Mobile Banking Guarantee. For more information concerning security and privacy or to view the Mobile Banking Guarantee, visit
https://www.suntrust.com/FraudAndSecurity/FraudProtection/MobileGuarantee.

*SunTrust does not charge a fee for the use of SunTrust Mobile Banking. If you do not already have the appropriate plan with your wireless carrier, normal text or data rates will apply. If you receive a suspicious message, please report the incident to abuse@suntrust.com.

©2019 SunTrust Banks, Inc. SunTrust Bank, Member FDIC. Equal Housing Lender.

SunTrust is a federally registered service mark of SunTrust Banks, Inc.

What’s New

Version 19.9.0

• SunTrust clients will now have ability to view and manage their Microf LLC loan accounts in the Mobile App.
• Enhanced the messaging on the Reset User ID and Password page during the credential reset process.

Ratings and Reviews

4.1 out of 5
10.4K Ratings

10.4K Ratings

Lewis Moten ,

Very useful. Needs much improvement.

I use this almost daily. Very useful. Easy to move money between accounts, deposit checks, and see pending transactions. Love the fingerprint reader to login. Searching past transactions needs major improvement as it requires too many data points. Let me search by description only, amount only, and/or date range only. Also, they added “deals” section to the main account page, that you can turn off in settings - but the section remains anyway telling you it’s been disabled. You can’t hide the “promotions”. It feels spammy, that they can’t afford to support the app without it. I would prefer to pay for an ad-free version of the app. A separate link on the menu lets you see these anyway. You can hide it - but only for the current session. Does not give any indication that your cards are locked by the bank for potential fraud - which happens often when purchasing from out of state/country vendors. Need to provide a notification in the “alerts” section along with phone number and hours to contact fraud department (which is not 24/7). Would like an option to unlock cards, or initiate the process through the app. Fraud department just asks you to confirm purchases that you can see with the app - so app should just prompt you to confirm specific purchases and verify PII if needed. A big problem I run into is the servers go offline for maintenance every night around 12am eastern. Can see but not manage recurring payments for credit cards.

JustMyOpinion•It'sGreat ,

It makes banking easy and convenient.

I absolutely LOVE this app! It actually makes banking kinda fun! The app is so easy to use and you can do just about anything you need to with your account or accounts...from just checking your balance to depositing a check from anywhere. No more worries about not being able to make it to the bank in time now, how awesome is that!? Banking sure has come a long way through the years. I remember how it was when I opened my first account. WOW! Things sure have changed, and I love it! Sure, it’s not a perfect system and that’s why I didn’t give it 5 stars. It’s not anything big, it’s just that I’ve noticed the app has a lot of issues with it NOT being available. It will give me a message of either it’s due to “maintenance”... and I completely understand that. However, sometimes I get a message that it simply just “is not available at this time sorry for the inconvenience”. It gets a little frustrating because it seems to happen right when I REALLY need it. Other than that, like I said earlier... it’s awesome!

Omega80000 ,

Acceptable, but WAY behind

The app does most basic stuff well. It uses touch/Face ID. You can check your balance easily. You can transfer funds easily to another SunTrust account, as long as it’s not a business account. You can even do mobile check deposits.

The main thing this is missing is the ability to link your business checking account using this app. You *have* to use their separate business app (which btw, shows in the version history it hasn’t been updated in TWO YEARS) if you want to transfer funds between accounts. They’re the only major bank that does this and it’s so annoying. Want to order checks through the app? Too bad, gotta use the website. Want to use the app on a Saturday or Sunday? Good luck, it’s down half the time on the weekends. Want to search for a transaction? It doesn’t find what you search for half the time, even tho the listed transaction has the same amount/details you searched for once you eventually scroll down and find it. I thought this app was nearly perfect for a while, until I started hearing my friends that use other banks talk about the things they can do easily thru their bank app that require much more hassle on my end. I won’t get into it, nor does this reflect on my rating, but opening a business account and the slew of problems that came with it showed me how much of a mess their system is. It honestly makes me uneasy about keeping my money here and has me researching other banks....

Information

Seller
SunTrust Banks, Inc.
Size
102.4 MB
Category
Finance
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, Spanish

Age Rating
Rated 4+
Copyright
© 2018 SunTrust Banks, Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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