Super (hellosuper.com‪)‬ 4+

Unpleasant

No option to no-schedule. They schedule you on a day that is different from your provider options. And then there is no way to reschedule easily, you have to call them which takes ages.

Worst Service

I setup an appointment through their app. I was given an appointment a week later. I called the servicer directly and they had an appointment 2 days out. I couldn't get that appointment even after I called Super and told them 1 week was too long. Someone finally came after 1 week, diagnosed the issue, and left without fixing my washer. I was told he has to order the part which wasn't ordered until three days later because it takes time for the servicer to submit the repair for approval and Super had to approve. The part didn't come until a week after approval, and once the part came, the servicer gave me an appointment 3 days out. The servicer finally came, installed the part, and left. Once I tried using the washer it didn't work. After calling Super, I now have to go through the same process, wait for the servicer to submit for approval, order another part, wait for the part, and an appointment to come again. It's been almost a month with no resolution.

Stay away at all cost

I have been in real estate for 13 years and have worked with many many HW companies. This one is by far the shadiest I have experienced. After two years of them requiring over 10 appts and 7 different techs look at my fridge, Samsung finally admitted it wasn’t repairable and though Super said once that happens they would replace the fridge they have now decided to deny the claim because Samsung didn’t explain it on the invoice how they like. Samsung of course says they won’t explain it any other way. So now after two years I’m stuck with this fridge that doesn’t work and the rep telling me to sue them without me ever bringing up legal action. It’s a nightmare of a company and the people who work there should be ashamed that they contribute to such shady business practices.

Developer Response ,

We're sorry for any frustration and that we were unable to meet expectations for your claim. We fully understand how important our assistance is for your home care needs.
It's been acknowledged your refrigerator was recently replaced and our Care team is available for any inquiries you may have in regards to your claim and coverage.