Super (hellosuper.com‪)‬ 4+

Super Home, Inc.

    • 2.6 • 44 Ratings
    • Free

iPhone Screenshots

Description

Broken dishwasher? Gutters that need cleaning? Owning your own home is great, but caring for and repairing it falls on you. Enter Super — a subscription service that makes owning a home feel as simple as renting one. All you have to do is call or email us when you need something done in your home, and we'll take care of the rest.

And now you've got an app for that.

Now you get the same great Super features you're used to from the convenience of your phone. Need to schedule a servicer for a repair? The app can do that. Need a Concierge job done? You can schedule that, too. Want to see where your servicer is in real time? No problem.

It's just another way Super takes care of your house so you can enjoy your home.

Features:
- Appointment scheduling: Whether you need a repair, a replacement, or a Concierge job to help you maintain your home, the Super app can help. Just schedule an appointment and a Super Pro will be there to get the job done.

- Real-time updates on appointment status.

- Pro tracking: We get it — long appointment windows can be frustrating. With the Super app, you can track your Pro while they're on their way, and see their estimated arrival time.

- View all your home’s past service appointments in one place.

- Customer service: Call or message Super’s responsive customer service team directly from the app.

- Account updates: See the details of your Super subscription, add a secondary contact, and update your account information.

What’s New

Version 2.3.2

Improvements and bug fixes

Ratings and Reviews

2.6 out of 5
44 Ratings

44 Ratings

Reviewer20150115 ,

Unpleasant

No option to no-schedule. They schedule you on a day that is different from your provider options. And then there is no way to reschedule easily, you have to call them which takes ages.

Joe560 ,

Worst Service

I setup an appointment through their app. I was given an appointment a week later. I called the servicer directly and they had an appointment 2 days out. I couldn't get that appointment even after I called Super and told them 1 week was too long. Someone finally came after 1 week, diagnosed the issue, and left without fixing my washer. I was told he has to order the part which wasn't ordered until three days later because it takes time for the servicer to submit the repair for approval and Super had to approve. The part didn't come until a week after approval, and once the part came, the servicer gave me an appointment 3 days out. The servicer finally came, installed the part, and left. Once I tried using the washer it didn't work. After calling Super, I now have to go through the same process, wait for the servicer to submit for approval, order another part, wait for the part, and an appointment to come again. It's been almost a month with no resolution.

Cthomp528 ,

Stay away at all cost

I have been in real estate for 13 years and have worked with many many HW companies. This one is by far the shadiest I have experienced. After two years of them requiring over 10 appts and 7 different techs look at my fridge, Samsung finally admitted it wasn’t repairable and though Super said once that happens they would replace the fridge they have now decided to deny the claim because Samsung didn’t explain it on the invoice how they like. Samsung of course says they won’t explain it any other way. So now after two years I’m stuck with this fridge that doesn’t work and the rep telling me to sue them without me ever bringing up legal action. It’s a nightmare of a company and the people who work there should be ashamed that they contribute to such shady business practices.

Developer Response ,

We're sorry for any frustration and that we were unable to meet expectations for your claim. We fully understand how important our assistance is for your home care needs.
It's been acknowledged your refrigerator was recently replaced and our Care team is available for any inquiries you may have in regards to your claim and coverage.

App Privacy

The developer, Super Home, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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