The exciting and innovative Sure Assist mobile app will enhance policy holders’ experience with Sure Assist. There are several exciting functions, packaged into a very smart little app to ensure client service excellence!
Policy holders will be able to submit and store important information about themselves or their family on the app to access in an emergency situation.
Additional cover can be requested via the app and policy holders can include photographs, capture relevant data about a household item for assessment and add their own descriptions for example.
There is a built-in panic button to push in case of an emergency. The panic button will send an alert into the call centre to “call back” the client and arrange immediate assistance.
Functionality is built-in to lodge a notification of incident to expedite a Home Content claim with step-by-step assistance on the app. Clients will also be prompted to take the required photo evidence at the scene and these photos will be date and time stamped so as to keep a proper audit trail and enable Sure Assist to expedite the processing of the claim.
Policy holders will be able to access Sure Assist’s suite of customised assistance and emergency services via the app with content that explains what they are covered for prior to calling the call centre. Recommendations can be made to friends about our products and services.
Clients will receive the latest news and updates through Push Notifications.
Minor enhancements & bug fixes
With Family Sharing set up, up to six family members can use this app.