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WHO USES SURVEYMONKEY?
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Must be 18 or over. Only available in the USA.
- Improved the performance and reliability of the survey taking experience.
- Fixed some small bugs in our continual efforts to improve the app.
Ratings and Reviews
Update on profile phone update
While I want to give them 5 stars I just can’t. My number update issue was fixed. But not before I turned into the crazy neighbor lady. Which I’m not proud of. There needs to be better communication between SurveyMonkey and it’s app users. My issue is not with the time in between surveys, or the money amount. I have always been happy with both. Surveys are done when I have time. No problem. 5 stars for that. 5 stars to the folks who helped me. Jil, Alan, and tech person. -5 for the automated mess you go through to get help. I will admit I went overboard. Hitting all their Social Media and BBB. But a person should not have to have such a hard time getting help. Especially if they have already done all the help links/emails/calling an automated phone line options that are suggested. I feel for your Customer Service employees. Once we do get through. They have to deal with your companies frustrated customers. It’s no doing of their that the app is set up in such a way that communication is a mess. SurveyMonkey please read your negative reviews here and on the BBB. Try to address them. Most are asking how can they talk to someone after week/months of trying. You shouldn’t have to be a paid app users to get proper hassle free help. Signed, Crazy neighbor lady. LoL
I love this app!
This is my favorite survey app! It’s so simple and to the point. You answer surveys, and in return, you are compensated. I read a lot of emails of people complaining and saying that they only get about one survey a week, and they’d like more. A week ago, I would’ve agreed, but I’ve actually made $10 within the past week and here’s how. Just because they aren’t sending you notifications about surveys doesn’t mean they don’t have any there for you. One day last week, I went on just to check my balance, and there was a survey waiting for me. They never sent a notification. And now, I do at least 2 surveys a day. Meanwhile, they only send me notifications once a week/maybe every other week. Just go check the app every once in a while. Sometimes there aren’t surveys waiting, but other times, there are. I make an effort to check at least every hour and I’ve actually completed 2 surveys today. I hope this helps anyone that would like more surveys.
I think this is very cool. The only thing I would say something about, is the amount of surveys that you get. I only get 1 per week, and each one gives you usually only $0.75 which isn’t a lot if you do the math. Although, I understand because tons of people do your app. So if it was a dollar and there is almost 300 people that play everyday, it would be a big part of allowances. I just would like for it to be upgraded, or get a bigger group of people. Because with tons of people downloading it there must be a decent amount of money coming in, and coming straight back out. Everything else is pretty good. I really do like this app. So if you are reading this I would continue to play this. I really do love this app. Just please make more surveys, or make the surveys have more money. Otherwise, this is the best survey app I have ever played. Way better then other rip-off games. I have read some of the other reviews and they are fairly similar but you have not done anything about it. So please keep that in note. I understand it may take a while to figure out what fits, but maybe you need a bigger team. I’m sure lots of people would love to help.
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