The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs (MoHUA), GOI.
The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.
How does it work?
Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)
The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.
You can also vote up on any other complaint relevant to you. You will get regular updates on the status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.
- Dark mode (Requires iOS 13 and above)
- UI enhancements.
- Minor bug fixes.
We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's left menu, report as bug section. We're happy to help.
Ratings and ReviewsSee All
This App being misused with false data and updates
This App was launched with a view to ensure that our cities and towns are clean and maintained well. That is laudable. But unfortunately some unscrupulous elements post false data and lies like claiming to have resolved issues when absolutely nothing was done. This is a mockery and such persons should be taken to task and severely reprimanded. This App is most certainly a welcome initiative, otherwise!
Garbage dump issue resolved in a week
I had posted an complaint. The response was in a week. The work was Excellent.. Thank you so much. Also I could see preventive measures are now taken that the garbage dump doesn’t happen. It gives me confidence that our city will really me a smart city soon 🙂
It’s been over two weeks since I posted a complaint via this app. No response. So not only does the municipality NOT do its work, it also doesn’t react to being reminded. My fault for thinking an initiative could actually make a difference.
- Janaagraha Centre for Citizenship and Democracy
- 26.7 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Bengali, Hindi, Kannada, Malayalam, Marathi, Oriya, Tamil, Telugu
- Age Rating
- Frequent/Intense Sexual Content or Nudity
- © 2018 Janaagraha Inc.
With Family Sharing set up, up to six family members can use this app.