Swann Security 4+

SWANN security cameras

These are the best I’ve found on the market for the price we paid why wife & i have looked at a whole bunch of security cameras and what we’ve found out there in the market for the price was as good as it get the only set back was we didn’t get any way to be able to communicate with anyone back & forth so this is the only set back on these cameras that I found and i really don’t like that we’re in the process of seeing if there’s a way to have a speaker to be able to add on these systems because there’s a Jack on the main system too hook up a 2 way speaker but we haven’t found out how or where to get this speaker system In order to hook up a 2 way voice control communication system so we are still looking into this as I’m writing this review for SWANN hopefully they’ll see this comment and help us out if not we will not be buying this product like this ever again

Not sure how people are so happy

I bought this camera system for a vacation property so I could monitor it while not being there. The cameras went up easy and set up was easy. The issues I have is using them. Remotely, it’s very glitchy. Often it can take one to two minutes to do a playback. Recently I find I need to switch from mobile to high just to review it. Even then, it takes a long time to watch the video because it starts and stops, over and over. The other issue I have is that it constantly drops cameras. I’ve had 3 cameras that worked just fine and then they disappear from my app. Then miraculously come back days or weeks later. I just don’t understand it. I did an overhaul on the system a few weeks ago, even replacing Ethernet cables. It worked fine for a few days and then another camera disappeared. On that, there’s always one camera that constantly records video for playback and the others don’t. So one camera will leave 50 videos a day and zero for the others. I feel as though the the product is good, because from the NVR and monitor it works great, but the app is terrible. I have Arlo cameras on my other house and I can adjust the cameras so many different ways from the app. The Swann app is terrible compared to the Arlo app. You can’t hardly do anything from the app, including watching your cameras.

개발자 답변 ,

Hi Jpyjepers, I'm sorry for the issues you are having. It appears you have a Swann NVR. Your NVR may need a firmware update, which you will need a USB flash drive to update. Go to https://support.swann.com/s/ Select Knowledge Base / Latest Firmware Updates and find the correct update for your system. Be sure to download the correct one, as the 8-channel and 16-channel versions are different. Let us know if this fixes your issue.

Also, v2 of the Swann Security app will be posted soon. This should also improve your user experience. You are correct, the Swann Security app presently has limited controls for the NVR settings. These will be incorporated in the app during 2021. Thank you for your patience. Regards, RV-Swann team

System is not user friendly

Sadly we invested thousands of dollars on Swanns camera system. Cameras do have decent quality but that’s it. This is the most unfriendly user camera system on the market. Customer service is useless . Cameras claim to have face recognition and even tattoo recognition but heaven forbid you just want to forward a small playback clip via text or email. There’s the send arrow but as soon as you press send you get a failure notice. Our cameras caught a crime and multiple police were here and no one could get a playback video to send . Never had anyone encountered a system so difficult and it’s something they have to do often. We still can’t send videos to this day. We had to put flood lights up because night vision does not work. Cameras go off with the wind or a mosquito and no one knows how to get settings to only go off when a real person is on our property. Our cameras alert us so often we don’t even look anymore. Not at all what we wanted. I seriously wish we bought any other system . Swann you really need to take some lessons from every other camera system out there on the market. Make this system user friendly and how about a instructional manual . Customer service doesn’t even know how the cameras work , it’s a waste of hours of our time on the phone with them with no resolution . Big thumbs down

개발자 답변 ,

Hi leep1867432 . I’m sorry for the issues you are having with the latest version of our app. Since you didn't mention which Swann camera or CCTV system you are having issues with, could you reach out to Tech Support? Just select “Support” from the pull-down menu then press “Call” to speak to a 24/7 support agent. Regards, RV-Swann team