Was hoping for simple and easy communication with Swedish about my health. There is some useful information, example lab results, once you find them. But there are big gaps in accuracy in other areas. Two examples are when I recently had to reschedule an appointment with a specialist I was sent a link to a Providence branded version of mychart, which asked for a providence login. No message would better.Another is the reminder area is cluttered with conflicting and inaccurate information. As an example, if an appointment date is updated at the front desk the appointment is still shown as being on the original date. Inaccurate and useless if you want to find the date of the new appointment.In conclusion, if some information is unreliable how can a patient trust any of the information. The app would be far better if the unreliable features were removed until they worked correctly.

I downloaded this app with great expectations. After set when I opened theapp it would shut down about 5 seconds later. I could not get it to stay open. I have off loaded the app several times, reloadedIt but it will not stay open. I could not find a contact link to discuss this problem with the app developer but found none. If I can find information how to make the app work I will write a more favourable evaluation (as long as the app works properly.Yesterday I gave this app 1 star. Today I give it 5 stars because all of the problems above were resolved. Now the app stays open, connect seamlessly with MyChart and works perfectly. Thank you for responding so quickly to my concerns.

Supremely disappointed with this app, which if optimized for the user experience, offers so much potential. This morning there is a message showing for me, but when I click the icon it says this feature is not available.Then I tried to schedule a mammogram, for which I am overdue. This feature was only available at a few limited places outside of my city (Seattle). Really? Why is this common screening visit impossible to self-schedule?Next I tried to schedule with the dermatologist I've seen before. Nope. The only option for scheduling is with my primary care doc (the person who has referred me to the dermatologist).In short, the app is extremely limited. And Swedish phone scheduling is only open M-F 8am to 5pm, with zero options for after hours or Saturday scheduling.People like me want to make our own appointments, and it shouldn't be this hard. Hopefully this will give the developers some ideas for how to improve the app.

This app is great when it functions efficiently. For the last few months it is slow and especially when using mychart messaging. It is so frustrating when trying to communicate needed info with my medical care team who often busy and this tool makes it possible. What's happening is this: Just when ready to send off a message and while writing a message, it will just freeze up. Sometimes it will stall and switch over to another screen or to the dashboard and I end up losing the message I was working on. I sent a message though the mychart customer service regarding this and no reply from them.This is not a new problem and has been going on for many months. It would be great to have a place in the app where messages that are incomplete magically get saved somewhere and can be retrieved in these instances. In spite all that, I must say that I do love the convenience and I've had good experiences with it. I do love the way the layout is and how easy it is to navigate throughout the app when there are no interruptions. Thank you for your review of this feedback.Joanna

The definition of insanity is doing the same thing over and over again and expecting different results. I almost went there with this app. All I wanted to know was: when was I last seen for X. After several attempts- resetting password, etc. - I eventually gained access. (Even though the settings tab indicated I was signed on). You can then tap multiple drop downs and tabs to try and find X. (If you can see them on your cellphone. Thank goodness for the zoom. I’m fairly tech savvy. I wonder how many others will give up more quickly than I did.) There is no search tool. Several times I was redirected to the sign on page to renter my ID and password. I entered these correctly several times and decided that the app needs serious “medical” attention. This needs to invite real patients to practice on the app and not have techies tell administrators that it’s good to go.

Also nice to be able to communicate with health professionals via email. Beware, if you ask too detailed a question, you/your insurance could be charged. This makes sense of course, you are taking up their time, but we don’t always think about that when sending an email. Still, it’s nice to have the ability for quick correspondence and this app allows for it.