Swensons Drive-In 4+

Listen - I don’t care if I order by phone, an App, or even smoke signals…as long as I have a Galley Boy in my mouth, who cares? Lol seriously the best food on God’s green earth.

The one thing that keeps me from ordering more often, is that the app requires EVERY TIME that you input: NAME/CARD NUMBER/EXPIRATION DATE/CCV NUMBER/ZIP CODE/AMOUNT/TIP aaaaaaaand then it takes you to ANOTHER screen where you have to input your FULL NAME/PHONE NUMBER/EMAIL ADDRESS…

This is 2022 guys. You need to be able to not just save all that info, but you should be able to save previous orders, and favorites. The idea is to drive sales, and your current setup will just keep people from ordering on the go. It needs to be as few buttons as possible, and quick. This is long and cumbersome!

I know it’s your first go at this, but you HAVE to change this to survive!

I used the app to order from North Olmsted. The app’s menu was missing hot dogs and phosphates. The app said the order would take 30 minutes. When I got there in 20 mins (10 mins early) my food was not only ready, but it was cold. Had to order the hot dog and drink in person because they weren’t answering the phone.

I was trying to do a carry out order to bring to other people. It took longer and the food ended up being cold, so I think you’re better off not using the app.