SwitchBot 4+

Initially I bought one curtain rod 2 device and it worked beautifully. So then I bought a second and decided to redo the first so I could rename it - while also setting up the second. Now neither of them will finish calibrating. They each make it to the final step, but when clicking “move to open/close position”, nothing happens.

I reached out to support and attached a video of the issue. While it took a while to figure out the emails were going to the “Promotions” folder, once I started actually speaking with tech support, it’s been painful. Although they sent over new firmware for me to install, still didn’t fix the issue. Afterwards they said their “devs” detected its because my devices are backwards, but they are not and have never been, and I’m not sure how they can know that lol I followed the installation guide and had one of them working before. Haven’t heard from them since.

I’ll probably just return them and get a refund if this persists

Hi there, this is not a common issue, and we would like to dig in for you. If you have already contacted us via feedback, please report the issue again, and the support will follow up until the issue gets solved.

I thought this was a wonderful app but each time I try something else I find that the experience goes bad. I installed the app on my phone and all was good. I then installed it on my iPad and that was fine. I go back to my phone and the app no longer has access to the mini hub or meter plus devices I have installed. I delete the iPad version and the phone app works again. So don’t try using this on more than one device, how archaic.

I was advised to contact support for this problem. The support desk is terrible and I will not subject myself to it. I already tried contacting the support desk for a different issue and got no where. They don’t translate the given problem correctly or the developers have their own idea of the described problem. Yeah, no.

Hello Homster, we are sorry for any inconvenience caused. Please kindly submit a feedback request on the profile page of the App about the connection issue; the support team will help you resolve the problem properly.

I would rate this app even lower just for the irritation and poor deployment of firmware updates and essentially locking people out of using devices on cloud.
I have several switchbot curtains but cannot connect to alexa or google home. It will tell me that the firmware on the hub mini is incompatible. I have checked my internet connection, the bluetooth, and each curtain. They are not the problem. When I go to update the firmware nothing happens, I have searched all over the internet and other people have BEEN having the same problem. Am I supposed to go buy a new hub just to use things I’ve already paid for? There is no reason for this to be happening, to still be happening. People have been complaining about this on other forums and I am sure they’ve contacted support. So why is it not fixed????

Hi,
I'm sorry for the inconvenience you've faced with your Switchbot Curtains and the compatibility issues with Alexa and Google Home. Please submit this issue through the app's feedback feature so that our customer support team can assist you. They will investigate whether it's related to firmware versions and work to resolve it. Your feedback is valuable, and we aim to provide a solution. Thank you for your patience.