Sygic Navigation GPS & Cartes 4+

Update to previous 1-star rating

New Review:
I love the graphics and Lane prompts in this app. Development team is prompt about responding and they’ve fixed a lot of issues that made the app hard to use. Landmarks and locations now are searchable. Yesterday the app was nimble enough to find the best route through an Interstate closure with traffic slowed to a stop AND multiple road closures in downtown. Never encountered stopped traffic on the drive using Sygic. It takes a little getting used to but well worth it.

First review:
This app has very few landmarks loaded into its databases. You must Google a landmark then put the address into Sygic in order to navigate. Love the graphics but I’ve never found a single location in the app by name, including libraries and schools. Not worth the money. Company offered to enter each one I report but would not refund the purchase until they have more appropriate map and search capabilities.

Réponse du développeur ,

Hello, we will gladly help you with any issues you might have regarding the application. Please create a help request at: urgentsupport@sygic.com, Jaro from Customer Care Team.

Is it Sygic or Apple 14 pro max?

I give up on gps. I don’t know if apple screwed this phone up, or if every navigation app is just trash. This is the fourth one I have used and all of them are unreliable, buggy and let’s be honest dangerous because we all get distracted and confused when the gps freezes, starts flipping around, changing your turn at the very last second before changing it again as soon as you commit to the turn. Also, it would be very helpful if you could click on roads and change your route that way when you set it. Instead you have to put in a ton of waypoints so the gps doesn’t constantly try to change your route. For instance I have family in Dallas Ft Worth who know the local secrets to avoiding traffic and construction. It’s impossible to take this route with the gps on because unless you put in numerous waypoints it’s constantly trying to fight you and redirect you into a traffic nightmare. Maybe one day gps companies will realize that having someone draw their finger down a route they want to take in order to change on the fly is a no brainer. Obviously also spit out the generic traffic filled route if someone doesn’t know or have a preference. Quality of life for customers is something very few companies seem to care about though. Navigation is only as good as the reliability. I could care less about HUD, or any of that other mess as long as the gps works 100%. When a gps works like crap then even if it’s pretty it’s still crap.

Disappointed

Downloaded this app months ago but only used it once or twice because the search bar was horrible. I was using Google Maps and I never had issues finding places near me. This app seems to expect you to know the full address of where your going. You can’t just type in the name of a restaurant. This is just frustrating. A few days ago, I decided to give the app one more chance because I liked the idea of the augmented reality feature ( which I paid for). I tried it for the first time today and it was a total let down. The idea is awesome but it’s hard to tell where your next turn is. The AR screen tells your speed and distance but there are no cues to warn you about exits, turns, NADA! Nothing! I missed my exit because the sound was turned down and you simply can’t see the turns in AR mode. I’m going to triple check that I didn’t miss a setting somewhere because I really want this to work. If not... I’m going to request a refund.
UPDATE: still no sound! Then when you get online to try and contact the seller, they just send you in circles. There is no clear way to request a refund. I’m sure I can call itunes but why not make it easy? BECAUSE YOU DONT WANT TO GIVE $$ BACK FOR A POOR APP! Sometimes customer service is what makes or breaks your company...hiding your non existent service Dept behind links that send you in frustrating circles. I WILL BE TRYING TO CONTACT SOMEONE to try and get my money back.

Réponse du développeur ,

Hello, we will gladly help you with any issues you might have regarding the application. Please create a help request at urgentsupport@sygic.com, keep in mind to provide as much relevant information as possible to ensure the fastest solution to your issue. Matus from customer care team.