Symphony by WaterFurnace 4+

WaterFurnace International

Designed for iPad

    • 2.5 • 31 Ratings
    • Free



Symphony is a WiFi enabled comfort platform that’s unsurpassed in its ease of use, features and capabilities. It provides detailed system feedback in real-time and the tools to control it. Symphony marries the Aurora controls of your WaterFurnace geothermal unit with the Aurora Weblink router, providing access to your equipment from practically anywhere. Symphony is cloud-based so there’s no software to install and provides control over your entire geothermal system - not just the thermostat as in other ‘smart thermostat’ systems.

Symphony allows you to:

• View and control your geothermal system’s operation from anywhere using a laptop, smart phone or tablet using an intuitive dashboard for quick access to your unit’s status, operation history, alert history, and energy usage.
• Remotely control temperatures and programs for up to 6 zones (requires the IntelliZone2 zoning system).
• Observe and track your unit’s energy use for the last 13 months.
• Provide equipment performance data to dealers for remote monitoring and diagnosis (Premium package required).
• Receive equipment alerts and service reminders (as well as your dealer) via email and texts (Premium package required).

What’s New

Version 3.2.0

Fixed an issue when loading Weather information

Ratings and Reviews

2.5 out of 5
31 Ratings

31 Ratings

phgewqv1357 ,

Temp request malfunction

Nine times out of ten, when I want to turn the AC temp warmer (by one degree, two degrees, three — makes no difference), the actual setting will go COLDER instead a degree at a time. On the app, it looks like the requested change has been made, but if I exit the app and then open it again, I see what the REAL change is. Therefore, we can’t rely on it from a remote location to set it to the temp we want. Strangely, this happens (so far) only when we are trying to make it warmer. The problem doesn’t occur when we set it to a colder setting.

ssolgot ,

Some bugs need to be fixed

I use the app with zoning so maybe my problems are specific to that:
- when I change the temperature setting or any other setting I have to keep the app open for a while or it won’t take over the change
- if I want to change a thermostat from heating to auto or cooling it will only do it if I also change a temperature at the same time but it will take the heating temperature number for cooling and vice versa
- vacation mode works but not if you travel in a time zone that is ahead and the date has switched so I had to manually change my time zone on my phone to home, for example I cannot choose to start the mode now if my date is December 5 while back home it’s the 4th
I would hope the app could be more transparent as to what mode or schedule segment it is in right now. An permanent hold override would be nice.

opie324 ,

Outdated System

I’ve had three Geothermal systems, and I’m seven years into my second Waterfurnace. I finally sprang for the $1000 Symphony system, only to find it very outdated. It does not live up to its promotional literature, nor does the app. First - the system cannot be set up for multiple electrical rate tiers, so energy costs are not accurate. Next, the literature implies that lots of data would be available. It turns out that only the dealer can see most of this data, and only a few parameters are allowed to be viewed by the consumer. So - we pay for it, but Waterfurnace gets all of the data to use as they see fit. Finally - the company seems to be uninterested in improvement. This decade+ old app and Symphony system are proof of this. The app does have some useful information, but it really needs to be improved.

App Privacy

The developer, WaterFurnace International, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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