SyncOnSet 5.0 4+

This new app is an inefficient mess.

The new app is not intuitive at all. There’s no functionality for looking at changes, and flipping through the photos attached to them. Even just getting to characters is a PROCESS and hitting the back button from a character takes you back to the home screen so there’s no easy way to go between characters. Accessing different episodes is time consuming and frustrating. Editing to add background, or really anything, on the app is either difficult or impossible. These are just a few of the issues that have come up as I’ve been back on set.

Spending extensive time trying to learn how to work this new app is just one more incredibly frustrating thing to deal with on top of every other adjustment to filming in pandemic times.

Who asked for this?!

New app is such a disappointment. Why “fix” something that isn’t broken? This one is so difficult to navigate, lost all the perks of the interface of the original app, & just takes extra time - when time is something we don’t have to waste in this industry! We hate hate HATE. Please bring the old app back. This makes you work harder, not smarter :(

Update: now the app moves even SLOWER. Rarely responds when you try to touch within the app to navigate between pages (oh so many pages to get to where you want to be - so counterintuitive), lags constantly, & can several minutes to even view photos already loaded in the app. This is whether on or off wifi. I never thought I would miss a continuity book so much.

Developer Response ,

Thank you for taking the time to leave a review! We know the transition to the new app has been difficult and we are sorry for any issues you may be experiencing. We’ve been making lots of improvements since it launched in January and will continue to make updates to help you be effective on set. Customer feedback is how we improve. If you have any specific requests or issues, please reach out to our support team at support@synconset.com. We are here for you and more than happy to help!

Old app was much better

If it ain’t broken don’t fix it!!!! The new app is so time consuming to use, not intuitive, too many steps to get to what took only one step before!. I have written to the company with several complains and I get a condescending answer saying I’ve built muscle memory!!! Look, I know how to learn new things but when you change a perfectly good app to one that is not user friendly, and from the reviews I am seeing I am not the only one, the problem is with the company.
The only good thing the new app has is when you add photos it takes you directly to the latest photos you took instead of having to go through all the albums.