Time limited access for Viewers * With the introduction of the Training Catalogue the user experience for Guest users was not the best and we have decided to remove Guest users. Instead, it is now possible to add a time limit to Workspace access for users with the Viewer role. Content processing pipeline improvements * We have made a major upgrade to the SynergyXR content processing pipeline, including support for KTX texture compression and Draco Mesh compression. Removed “Beacons” from SynergyXR * Beacons have been removed as they saw little use and better alternatives are available. Removed “Share extension” from SynergyXR for iOS * We remove the “Share extension” of the SynergyXR iOS application, that used to allow users to easily share content and directly upload it to a SynergyXR Workspace. * The SynergyXR Manager now runs so well on mobile – it is a better user experience than using the share extension. This also ensures that all content is processed the same and optimized using the latest and greatest additions to the content processing pipeline as described above. Removed “Textured scans” from SynergyXR for iOS * The ability to make a textured 3D scan was a great idea, but rarely used, and to be honest we were not completely happy with the quality. * To reduce complexity in the user flow, we have chosen to remove this feature from SynergyXR. * We advise you to instead use scanner applications like Scaniverse or Polycam to create 3D scans of your physical surroundings and import these as content in SynergyXR.

Fixed bug when skipping or otherwise stopping procedure playback while question was visible. Version 3.4.0: New Operation: Question - In procedures we now support a new operation, the question operation. This allows the trainee to be evaluated on specific knowledge during the procedure. New Action: Move users - In procedures we now support a new operation, the move user operation. This allows the users to be moved around the space during the procedure without having to navigate the space themselves. Fade when skipping Steps in a Procedure - Every time a user skips a Step or fast-forwards to a particular Step the user’s view is briefly faded to black – the same experience when the Move users Actions is executed. Scenarios discontinued: - At SynergyXR, we continuously evolve the platform by introducing new features that better meet the needs of our users. As part of this process, certain features become redundant when replaced by more powerful alternatives. This is the case for Scenarios, which are now fully covered (and improved upon) by Procedures.

Fixed bug that prevented SynergyXR to connect to the multiplayer service on some networks. Version 3.4.0: New Operation: Question - In procedures we now support a new operation, the question operation. This allows the trainee to be evaluated on specific knowledge during the procedure. New Action: Move users - In procedures we now support a new operation, the move user operation. This allows the users to be moved around the space during the procedure without having to navigate the space themselves. Fade when skipping Steps in a Procedure - Every time a user skips a Step or fast-forwards to a particular Step the user’s view is briefly faded to black – the same experience when the Move users Actions is executed. Scenarios discontinued: - At SynergyXR, we continuously evolve the platform by introducing new features that better meet the needs of our users. As part of this process, certain features become redundant when replaced by more powerful alternatives. This is the case for Scenarios, which are now fully covered (and improved upon) by Procedures.

New Operation: Question - In procedures we now support a new operation, the question operation. This allows the trainee to be evaluated on specific knowledge during the procedure. New Action: Move users - In procedures we now support a new operation, the move user operation. This allows the users to be moved around the space during the procedure without having to navigate the space themselves. Fade when skipping Steps in a Procedure - Every time a user skips a Step or fast-forwards to a particular Step the user’s view is briefly faded to black – the same experience when the Move users Actions is executed. Scenarios discontinued: - At SynergyXR, we continuously evolve the platform by introducing new features that better meet the needs of our users. As part of this process, certain features become redundant when replaced by more powerful alternatives. This is the case for Scenarios, which are now fully covered (and improved upon) by Procedures.

Fixed Unity security vulnerability (CVE-2025-59489). Release 3.3.1: Offline version * Admins can now prepare a device to go into offline mode and select what training spaces are available. * When in offline mode, no login is required and users will have permissions matching a viewer role Training data * The app now collects data on users’ performance in training spaces. * The data is available in SynergyXR Manager. * If the training was initiated from an external LMS tool, user info will be corelated with this. * Admins can view the training performance and activity in SynergyXR Manager.

Offline version * Admins can now prepare a device to go into offline mode and select what training spaces are available. * When in offline mode, no login is required and users will have permissions matching a viewer role Training data * The app now collects data on users’ performance in training spaces. * The data is available in SynergyXR Manager. * If the training was initiated from an external LMS tool, user info will be corelated with this. * Admins can view the training performance and activity in SynergyXR Manager.

Minor bug fixes and improvements: • Disabled scale pulse on hover highlight • Fixed bug that prevented Play from step • Fixed bug that sometimes caused errors when skipping step • Fixed bug that prevented skipping over Wait/Must listen to Guidance steps • Fixed bug that appended "1" when changing step name • Fixed bug that changed zoom level when selecting position/rotation/scale elements Release notes 3.2.0: Single Sign-On (SSO) • Users can now use Microsoft Entra ID as authentication service. Multi-user over Web Socket Secure • To make whitelisting requirements easier, we have migrated our multi-user transport protocol to using Web Socket Secure over port 443. Procedure panel – improvements • We have updated the look and feel of the procedure panel and allowed users to jump to a specific step in the procedure. • Authors and admins can disable the ability to step forward in a procedure. Updated GLB importer • Users should experience faster loading, especially complex models. • Improved support for GLB model features like; “Blend Shapes” “Clear Coat” materials, “double sided” rendering and “Per texture tiling”.

Single Sign-On (SSO) • Users can now use Microsoft Entra ID as authentication service. Multi-user over Web Socket Secure • To make whitelisting requirements easier, we have migrated our multi-user transport protocol to using Web Socket Secure over port 443. Procedure panel – improvements • We have updated the look and feel of the procedure panel and allowed users to jump to a specific step in the procedure. • Authors and admins can disable the ability to step forward in a procedure. Updated GLB importer • Users should experience faster loading, especially complex models. • Improved support for GLB model features like; “Blend Shapes” “Clear Coat” materials, “double sided” rendering and “Per texture tiling”.

Fixed an issue that could prevent SynergyXR from accessing its backend on some corporate networks. Fixed multiple bugs related to using videos in procedures and procedure builder. 3.1.0 release notes: Training Catalogue and Viewer user role * Viewers will now automatically start in the Training Catalogue menu when starting SynergyXR. * The “Recommended Action: Training Programs” has been removed, since all users with the “Viewer” role automatically receives this behavior. * Authors and Admins still start in the normal main menu able to choose between creating new Spaces, open existing Spaces etc. Performance Reports * We introduce a whole range of tools called Performance Reports that help users to get a better estimate of how content, environments, procedures and complete Spaces will perform. * These Performance Reports will help users gain a deeper understanding of the Environment, Content, Procedure and/or Space they are currently building. The sooner potential issues are identified, the faster and cheaper they are to correct.

Training Catalogue and Viewer user role * Viewers will now automatically start in the Training Catalogue menu when starting SynergyXR. * The “Recommended Action: Training Programs” has been removed, since all users with the “Viewer” role automatically receives this behavior. * Authors and Admins still start in the normal main menu able to choose between creating new Spaces, open existing Spaces etc. Performance Reports * We introduce a whole range of tools called Performance Reports that help users to get a better estimate of how content, environments, procedures and complete Spaces will perform. * These Performance Reports will help users gain a deeper understanding of the Environment, Content, Procedure and/or Space they are currently building. The sooner potential issues are identified, the faster and cheaper they are to correct.

• SynergyXR should now better respect proxy settings on corporate networks • Various bug fixes New in version 3.0.0: Procedures • The “Reset” button on the Procedure Panel, now takes the user all the way back to the start procedure screen where the language can be selected. UI re-work • The entire UI has been re-built using a lighter more vibrant color scheme better matching the visual identity of SynergyXR. • All UI elements are aligned in look and feel. • All icons have been updated to more clearly convey what buttons does. • The app icons has also been updated to being a black logo on a white background to match the general visual identity. AR spatial persistence • The existing AR spatial persistence technology we used in 2.8.1 and earlier (Azure Spatial Anchors) will unfortunately reach its end-of-life November 2024. • In SynergyXR 3.0 we introduce a new underlying technology – Apple’s AR World Maps. • Unfortunately, there is no migration path from existing AR Spaces made in SynergyXR 2.8.1 and earlier, so users will have to re-create their AR Spaces in SynergyXR 3.0. • Users will still be able to load existing AR Spaces and view these in virtual mode. • Users should expect slightly faster start-up and recognition speed, as well as recognition accuracy. • It is now possible to dynamically extend the size of the AR Space – even after saving it. • Hence, we merged the “Quick AR” and “Large AR” since there was no material difference between the functionality any more. Various minor improvements • On application start-up we provide users with an error page summarizing any mandatory online services that are currently not accessible. This is done to provide better and more concise information to the user as soon as possible. • All audio sources (built into the Environment and any video auto-playing) is muted until the user has fully entered the Space. This is done to avoid audio playing during loading of Spaces.

Procedures • The “Reset” button on the Procedure Panel, now takes the user all the way back to the start procedure screen where the language can be selected. UI re-work • The entire UI has been re-built using a lighter more vibrant color scheme better matching the visual identity of SynergyXR. • All UI elements are aligned in look and feel. • All icons have been updated to more clearly convey what buttons does. • The app icons has also been updated to being a black logo on a white background to match the general visual identity. AR spatial persistence • The existing AR spatial persistence technology we used in 2.8.1 and earlier (Azure Spatial Anchors) will unfortunately reach its end-of-life November 2024. • In SynergyXR 3.0 we introduce a new underlying technology – Apple’s AR World Maps. • Unfortunately, there is no migration path from existing AR Spaces made in SynergyXR 2.8.1 and earlier, so users will have to re-create their AR Spaces in SynergyXR 3.0. • Users will still be able to load existing AR Spaces and view these in virtual mode. • Users should expect slightly faster start-up and recognition speed, as well as recognition accuracy. • It is now possible to dynamically extend the size of the AR Space – even after saving it. • Hence, we merged the “Quick AR” and “Large AR” since there was no material difference between the functionality any more. Various minor improvements • On application start-up we provide users with an error page summarizing any mandatory online services that are currently not accessible. This is done to provide better and more concise information to the user as soon as possible. • All audio sources (built into the Environment and any video auto-playing) is muted until the user has fully entered the Space. This is done to avoid audio playing during loading of Spaces.

Various improvements and bug fixes related to procedures.

Measurement Tool • Users can add a new distance measurement to the active session • Users can choose between 3 different tools: Vertical, Horizontal and Free-form • It is possible to change the measurement between metric and imperial units from the wrist menu • Users can adjust the measurement Large-Scale AR • Users can now create a new type of Large AR space • From the main menu, users can select “New AR” and from there choose between: • Quick AR: small in-situ AR space • Scan AR: medium sized space creating a digital copy of the copy of the surroundings • Large AR: large AR experience • When loading a Large AR Space on an AR-capable device, the users is automatically started in AR-mode and is being asked to align with the anchoring data available Environment Audio Control • When creating a custom Environment using the SynergyXR Environment Tool it is possible to integrate audio sources in the Environment • Users can now control the volume of these audio sources • All audio sources are scaled between 0% (muted) and 100% (original volume) maintaining the relative volume differences originally set in the Environment Procedure Events • We introduce “Events” in our Procedures system. Events can be used to model errors in Procedures, or allow users to interact with parts of the Environment not critical to the main Procedure • Several events can be active at once, allowing the user to perform multiple events in parallel with the main Procedure • An event can be tagged as being an “error” Procedure improvements • It is now possible to perform a “Two-hand assembly” allowing users to e.g. pick up an electrical screwdriver with one hand and attaching a battery using the other hand • We now store the Procedure state in the Space. The Procedure Panel visibility state is also saved, allowing users e.g., to start a Procedure – hide the panel – and save the Space

• Ensure correct use of TCP for multiuser network communication. • Fixed issue where application hangs shortly after starting a 3D drawing. • Fixed issue where active object menu did not open correctly in quick AR sessions. • Fixed a rare issue where an entire Training Procedure could be moved when trying to pick up an object.

Planned Sessions • Authors and Admins can now plan a session from the Web Manager through the new “Sessions” tab • A start and end date and time must be specified • Participants can be added to the Session • A Space must be specified • All participants receives an e-mail with information about the planned Session • When starting SynergyXR, users who have an upcoming planned Session are notified Avatar Configurator • The avatar configurator has been completely reworked • More than 60 million combinations not counting hair color and skin tones Avatar Personal Protection Equipment • Users can now add safety equipment to their avatar during a Session • The Equipment menu can be accessed from the menu, under “User” in the “Equipment” sub-menu • Users can select between different options of “Personal Protection Equipment” (PPE) • It is possible to integrate the use of PPE in Procedures Active Object Menu • In previous versions, when selecting an object in the Session a small menu appeared in the top-right corner of the bounding box encircling the object – this is called the “Active Object Menu” • We have completely reworked the Active Object Menu • The menu now appears in the bottom-middle of the screen for easy access

Scenario improvements • The wrist menu UI has been overhauled to better segment scenarios and normal content. - The global scenario state is gone. - Instead, users can now add content to the space, while a scenario is active in edit mode. - Adding steps to scenarios is now done from the scenario’s submenu. • Saving a Space also saves changes to any open scenario. • Loading a Space that was saved with an open scenario, will also automatically load the scenario. • Entering spaces with open scenarios starts the scenario from the first step in the scenario sequence. • When loading a scenario, all steps are automatically locked, to ensure users do not move steps around. • The list of scenarios available in a Space has seen minor improvements, allowing users to delete scenarios from the Space. Internet browser audio • It is, unfortunately, not possible to stream the audio in internet browsers to all users to ensure they hear the same. • Until now, the internet browser audio has been muted on PC and Mac, to ensure that all users get the same experience. • We have now changed this - audio for internet browser content has been enabled locally on all platforms – it is still not streamed to other users participating in the session, but users currently controlling the browser can hear the audio.

2.5.4: Minor bugfixes. 2.5.0: LMS integration • SynergyXR now offer integration with most major Learning Management Systems (LMS) • Users can access training spaces using a PIN code from their LMS system • This will automatically launch the user into the SynergyXR Space containing the training as specified in the SCORM Content Package exported from the SynergyXR web portal • Four different events are tracked: joined, started, completed, and left • The results are stored in a Learning Record Store and made available to the connected LMS system iOS Quick-AR • It is now possible for users to create a Quick-AR session skipping the normal 3D scanning commissioning phase • Upon entering this mode, the user can instantly start adding content to the Space • Other users are free to join the session enjoying multi-user collaboration • The Space can also be saved for later use. These AR-Spaces are marked visually in the Space browser, ensuring users are aware that the intended use case is for AR, and that a 3D scan is not available • When creating a new session in an existing AR Space, iOS users automatically start in AR mode • Users joining a live AR session will start in VR mode, but iOS users are free to switch to AR mode in case they are in the same physical location QR-code support for direct access to Spaces (deep links) • Admins can go into the Web Manager, search for a Space and generate a unique QR-code for this Space • A user can scan the QR code – either using the camera app, or using the in-app QR-code scanner located in the new main menu • If the user is already logged in and have appropriate access rights, the user is automatically switched to the appropriate Workspace, and SynergyXR will suggest the user to enter the corresponding Space New in-app main menu • With so many different ways of creating Spaces in SynergyXR we wish to make it easier for users to find their preferred point of entry into SynergyXR ◦ New: start a new session, by creating a new Space from a template or empty environment ◦ Saved: loading a saved Space ◦ Join: joining a live session ◦ Training: entering an LMS-code ◦ Quick AR: start a Quick AR session ◦ Scan Space: start a new AR session making a digital scan of the surroundings ◦ QR Code: scan a QR-code • Launching the SynergyXR application and logging in, now takes users to the new main menu where the user can easily choose between these entry points • You can now enjoy an optimized screen-space UI experience for the login process

2.5.3: Minor bugfix to saving template and demo spaces. 2.5.0: LMS integration • SynergyXR now offer integration with most major Learning Management Systems (LMS) • Users can access training spaces using a PIN code from their LMS system • This will automatically launch the user into the SynergyXR Space containing the training as specified in the SCORM Content Package exported from the SynergyXR web portal • Four different events are tracked: joined, started, completed, and left • The results are stored in a Learning Record Store and made available to the connected LMS system iOS Quick-AR • It is now possible for users to create a Quick-AR session skipping the normal 3D scanning commissioning phase • Upon entering this mode, the user can instantly start adding content to the Space • Other users are free to join the session enjoying multi-user collaboration • The Space can also be saved for later use. These AR-Spaces are marked visually in the Space browser, ensuring users are aware that the intended use case is for AR, and that a 3D scan is not available • When creating a new session in an existing AR Space, iOS users automatically start in AR mode • Users joining a live AR session will start in VR mode, but iOS users are free to switch to AR mode in case they are in the same physical location QR-code support for direct access to Spaces (deep links) • Admins can go into the Web Manager, search for a Space and generate a unique QR-code for this Space • A user can scan the QR code – either using the camera app, or using the in-app QR-code scanner located in the new main menu • If the user is already logged in and have appropriate access rights, the user is automatically switched to the appropriate Workspace, and SynergyXR will suggest the user to enter the corresponding Space New in-app main menu • With so many different ways of creating Spaces in SynergyXR we wish to make it easier for users to find their preferred point of entry into SynergyXR ◦ New: start a new session, by creating a new Space from a template or empty environment ◦ Saved: loading a saved Space ◦ Join: joining a live session ◦ Training: entering an LMS-code ◦ Quick AR: start a Quick AR session ◦ Scan Space: start a new AR session making a digital scan of the surroundings ◦ QR Code: scan a QR-code • Launching the SynergyXR application and logging in, now takes users to the new main menu where the user can easily choose between these entry points • You can now enjoy an optimized screen-space UI experience for the login process

2.5.1: Minor bugfix in portal browser. 2.5.0: LMS integration • SynergyXR now offer integration with most major Learning Management Systems (LMS) • Users can access training spaces using a PIN code from their LMS system • This will automatically launch the user into the SynergyXR Space containing the training as specified in the SCORM Content Package exported from the SynergyXR web portal • Four different events are tracked: joined, started, completed, and left • The results are stored in a Learning Record Store and made available to the connected LMS system iOS Quick-AR • It is now possible for users to create a Quick-AR session skipping the normal 3D scanning commissioning phase • Upon entering this mode, the user can instantly start adding content to the Space • Other users are free to join the session enjoying multi-user collaboration • The Space can also be saved for later use. These AR-Spaces are marked visually in the Space browser, ensuring users are aware that the intended use case is for AR, and that a 3D scan is not available • When creating a new session in an existing AR Space, iOS users automatically start in AR mode • Users joining a live AR session will start in VR mode, but iOS users are free to switch to AR mode in case they are in the same physical location QR-code support for direct access to Spaces (deep links) • Admins can go into the Web Manager, search for a Space and generate a unique QR-code for this Space • A user can scan the QR code – either using the camera app, or using the in-app QR-code scanner located in the new main menu • If the user is already logged in and have appropriate access rights, the user is automatically switched to the appropriate Workspace, and SynergyXR will suggest the user to enter the corresponding Space New in-app main menu • With so many different ways of creating Spaces in SynergyXR we wish to make it easier for users to find their preferred point of entry into SynergyXR ◦ New: start a new session, by creating a new Space from a template or empty environment ◦ Saved: loading a saved Space ◦ Join: joining a live session ◦ Training: entering an LMS-code ◦ Quick AR: start a Quick AR session ◦ Scan Space: start a new AR session making a digital scan of the surroundings ◦ QR Code: scan a QR-code • Launching the SynergyXR application and logging in, now takes users to the new main menu where the user can easily choose between these entry points • You can now enjoy an optimized screen-space UI experience for the login process

LMS integration • SynergyXR now offer integration with most major Learning Management Systems (LMS) • Users can access training spaces using a PIN code from their LMS system • This will automatically launch the user into the SynergyXR Space containing the training as specified in the SCORM Content Package exported from the SynergyXR web portal • Four different events are tracked: joined, started, completed, and left • The results are stored in a Learning Record Store and made available to the connected LMS system iOS Quick-AR • It is now possible for users to create a Quick-AR session skipping the normal 3D scanning commissioning phase • Upon entering this mode, the user can instantly start adding content to the Space • Other users are free to join the session enjoying multi-user collaboration • The Space can also be saved for later use. These AR-Spaces are marked visually in the Space browser, ensuring users are aware that the intended use case is for AR, and that a 3D scan is not available • When creating a new session in an existing AR Space, iOS users automatically start in AR mode • Users joining a live AR session will start in VR mode, but iOS users are free to switch to AR mode in case they are in the same physical location QR-code support for direct access to Spaces (deep links) • Admins can go into the Web Manager, search for a Space and generate a unique QR-code for this Space • A user can scan the QR code – either using the camera app, or using the in-app QR-code scanner located in the new main menu • If the user is already logged in and have appropriate access rights, the user is automatically switched to the appropriate Workspace, and SynergyXR will suggest the user to enter the corresponding Space New in-app main menu • With so many different ways of creating Spaces in SynergyXR we wish to make it easier for users to find their preferred point of entry into SynergyXR ◦ New: start a new session, by creating a new Space from a template or empty environment ◦ Saved: loading a saved Space ◦ Join: joining a live session ◦ Training: entering an LMS-code ◦ Quick AR: start a Quick AR session ◦ Scan Space: start a new AR session making a digital scan of the surroundings ◦ QR Code: scan a QR-code • Launching the SynergyXR application and logging in, now takes users to the new main menu where the user can easily choose between these entry points • You can now enjoy an optimized screen-space UI experience for the login process

Version 2.4.1 Fixed bug preventing IoT viewers from showing. ----------- Version 2.4.0 Save object state in Space * When saving a Space, all individual states of the objects are also saved New controls for content (video + animation) * Including volume and mute control for video objects Content list * Authors can bring up a list of all content currently in the Space * Authors can delete content directly from this list * For 3D objects, these can be made static – read more below Static 3D objects – make objects part of the environment * Other objects can easily be placed on top of these environment models through physics-based collisions * This will effectively remove all interaction options with the object. E.g., the scan will be a static part of the environment Space suggestion - select a space to always suggest to individual users * An admin can select a specific Space that a selected user should be suggested to enter Featured Spaces * By selecting a saved Space, and clicking the star-outline, the Space is featured for all users of the particular Workspace * Featured Spaces are automatically placed in a separate category on top of the list of “Saved Spaces” iOS to iOS video streaming * When an iOS user is in “virtual mode” he/she can request to start a video stream from an iOS user in “augmented mode” Content interaction * When selecting an object in the environment, a gizmo is shown indicating the interaction possibilities * Using the gizmo, the user can move the object around in the environment and rotate the object around its vertical axis

Save object state in Space * When saving a Space, all individual states of the objects are also saved New controls for content (video + animation) * Including volume and mute control for video objects Content list * Authors can bring up a list of all content currently in the Space * Authors can delete content directly from this list * For 3D objects, these can be made static – read more below Static 3D objects – make objects part of the environment * Other objects can easily be placed on top of these environment models through physics-based collisions * This will effectively remove all interaction options with the object. E.g., the scan will be a static part of the environment Space suggestion - select a space to always suggest to individual users * An admin can select a specific Space that a selected user should be suggested to enter Featured Spaces * By selecting a saved Space, and clicking the star-outline, the Space is featured for all users of the particular Workspace * Featured Spaces are automatically placed in a separate category on top of the list of “Saved Spaces” iOS to iOS video streaming * When an iOS user is in “virtual mode” he/she can request to start a video stream from an iOS user in “augmented mode” Content interaction * When selecting an object in the environment, a gizmo is shown indicating the interaction possibilities * Using the gizmo, the user can move the object around in the environment and rotate the object around its vertical axis

With the latest update to SynergyXR for iOS, on-site technicians can grab an iOS device with LiDAR sensor and create a photorealistic scan of a technical installation that is spatially anchored to the real world. This enables true next generation remote support and troubleshooting, allowing experts to join through PC or VR to appear as virtual avatars right next to the on-site technician who made the scan literally minutes ago.

Fixed issue with the "Unlock all" feature Fixed issue with joining Demos