T.J.Maxx 4+

Still horrible and frustrating

UPDATE
Every time they update the app, I immediately update mine, too, hoping that the problem I have reported now six times will be corrected. Alas, even today’s update did not yet fix the problem. If I do not log into my account, I can shop to my hearts content in the app and build a beautiful cart. I can even check out as a guest. But as soon as I sign in, everything in my cart disappears and I have to start from scratch. I have also tried signing in as soon as I open the app but then I am not showing any shopping screens at all. I am so tired of reporting this. I have even called and spoken to reps about this. I think this goes back at least two years now. Come on TJ Maxx!

ORIGINAL
I love TJ Maxx. And I hate the lack of functionality in the app. I have tried six times over the past year to link my rewards card to the app. When it successfully links, it does not allow me to use any of the other functions, such as shop, or cart. When I unlink, I can use all the functionality, but of course I can’t use my rewards to pay for anything. I was very helpful about the update. They did a month ago. I have the latest version, I deleted an on linked everything and I started from scratch again. Absolutely no improvement whatsoever. When my rewards show, my cart is empty and the shop function does not work. and if I shop and fill a cart, then my rewards are in accessible.

Developer Response ,

Hello! We are sorry to hear about this experience and we appreciate your bringing it to our attention.

Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-888-627-7425. Thank you!

Needs an Overhaul

I have had this app all of 20 minutes and already I hate it. First of all, it does not scale for tablet viewing. It is for a phone and a small one at that. Second, if you search their store and view an item in the search results you have a back arrow or a “return to search results” to choose from. The back arrow mostly works to return to where one was in the search but “return to search results” dumps you back at the first page. Unlike shopping the website on a desktop browser, there is no drop down menu to jump to the last viewed page from among the search results. (It’s necessary to repeat all the page views to get back to where one left off.) On the website using a computer (not a tablet browser or this app) it is possible to enlarge product photos but on the app it is too small even when zoomed. I downloaded this app because of the problems zooming in on product photos on a tablet browser but this is even worse because it is scaled for phone use. I will return to shopping the website via desktop browser for the best experience. Finally, I think for app purposes there should not be a separate Home Goods and Marshall’s app. Make it one app to serve all with a selection at the header to choose which retailer one wishes to shop.

I think it’s great.

Saw all the negative reviews and was wary to download or give it a try; but I see a new version was update a month ago so I’m sure a lot has been improved and the previous reviews were outdated. From my humble experience I can say so far it was quick and easy to register my account, but I appreciated they had security methods. I like that I can make payments to the card etc, that I was able to also register that separately and manually ok the same app; as it gave me reassurance of security. I also like they link the accounts easily and you can see the rewards. I also think it’s great they offer a digital card once you sign in, except I would feel safer if they had a digital dummy for those cases that we could approve, not the card number itself, but I still like it in case I miss it the actual card and don’t have it at hand.
I have not tried shopping on the app yet because I enjoy going in their stores so much more, but I am sure with my busy life I will inevitably do that as well; when I do this I’ll update this review. I did check it out briefly however, It was very fast and simple to navigate. Nice useable front. I enjoyed looking through their new arrivals and the discovery tab.