Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.
- What is Scam Shield? -
ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. And our defenses update every six minutes to stay ahead of scammers.
Americans deal with billions of scam and robocalls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.
KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.
- Included features -
• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.
- Premium features -
• Personal Number Blocking – Block specific numbers and contacts as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? We’ll identify and block call types you don’t want to see anymore.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.
For help and support, please contact firstname.lastname@example.org.
VERSION – 2.11
The following changes have been made to the Scam Shield app:
- Metro by T-Mobile customers now have full access to the T-Mobile Scam Shield application
- Updated User Interface
- Enhanced accessibility
- Improved application response time
- Fixed issues in where the app would show the startup screen multiple times
- Fixed issues affecting lookup results for Reverse Number Lookup
- Fixed issues to improve authentication attempts
- Fixed issues affecting the Caller ID status indicator
- Fixed issues causing incorrect error messaging
- Fixed issues impacting basic and premium subscription statuses
- Fixed issues limiting the refresh time stamp from updating
Ratings and Reviews
Unique Design 5 Star App!
Well it’s Raining for me right now so I would like to take a moment out of the Rain and set down and talk about this unique system app. For myself this app really works for me and I believe if you download it this unique system app will work for you. Is this app perfect? No ! Why cause Technically is changing every day every minute and every second of the day. The words Scam Fraud and so on was brought about by Cooked people who want your money and mind and our Identity. They are not stupid they change their phone numbers as fast as Scam Shield Finds and Blocks them. Yes it cost money but Technically is not free or cheap! Wish it was Free too, but I have found over my many many years anything you want to keep cost money! Well I want to Thank the Developer’s for putting this app out for you myself and our family to use! It’s truly truly a unique 5 Star Design System! So if you took the time to read this I hope you have Downloaded this App! Well time for this Ole Man to Head back out into the Rain, but for one last time I again Thank the Developer’s for this app and I Tip my Hat to all of You!! Truly a outstanding app!
Developer Response ,
We’re happy to hear the Scam Shield app has been protecting you from spam calls! Thanks for your feedback, we appreciate you taking the time to let us know what you think.
I Had No Choice but to Download this app
I was more or less forced into downloading this app because T-Mobile shut down Sprints app. This app is totally worthless unless you go Premium. I pay over $300 for 3 phones each month for phones that don’t work more than half the time. The service is horrible & T-Mobile says they have the best coverage out of anybody, talk about half truths not even. I’m worried I’m going to have to dial 911 someday & something is going to go wrong in the worst way. Call gets dropped as it usually does, call taker won’t be able to hear me due to poor signal, or it goes to 2 other counties that their borders are close to me. That’s already happened 4 times. Thankfully I’m a volunteer FF & called our 911 center on my radio. I don’t want to get started about text messages, voice mail, & email. Anyone of those I can get somewhat in a timely manner or it can take up to over a few days or I’ve gotten voicemails or emails that took well over a week to come in. I’d like to hear that explanation. Finally is it common practice that I have to reboot my phone once a week? I don’t think that’s how it works. I was prompted to give a review & so I have. I’ve talked to other Sprint/T-Mobile customers & they have the same complaints that I’ve just placed in writing. It’s mind boggling that I pay that much for something I can’t rely on. I highly doubt I’ll be around much longer to make anymore complaints in a review.
Peace of mind
This app helps you blocked unwanted calls also blocks wanted calls unless you add them to your contacts. I love how I’ve got a peace of mind to know scam calls are silent cal also in the app allow block send to voice mail. It’s cheap to pay for the best blocking app ever!!! Just one thing I think would do a world of good on this app the ability to add custom written reasons for blocking and some details on said and faster reports to T-Mobile. Though I’ve got a peace of mind to know that scam calls are down by I’d give 100% can be a pain once you get to know it works your ready to Rock n roll. This app was worth it and makes my life easier. I can’t say how many numbers I block and actively report plus undesired number I don’t want to hear from ever again. You got T-Mobile down load and kick back see any unknown calls just delete but Learn this app. I’ve got my peace of mind get yours with this app
Developer Response ,
Thanks for the kind words, we appreciate you noticing all of our hard work. We're happy our Scam Shield app is helping give you peace of mind by keeping scammers from calling you. We’ve forwarded your feedback to the Scam Shield development team. Without amazing customers like you, we wouldn't be able to continuously enhance our app. Thanks for helping us!
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- Search History
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- T-Mobile USA, Inc.
- 111.5 MB
- Requires iOS 10.0 or later.
- Requires iPadOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
- Age Rating
- © 2022 T-Mobile US