Description

It's everything T-Mobile at your fingertips.

Pay your Bill in seconds, track data on the go, shop for the latest devices and so much more.  You can also connect with a T-Mobile expert 24/7. 

Download the T-Mobile app today!

Have Feedback?  Email us at iphoneapp@t-mobile.com

What’s New

Version 8.5.0

The T-Mobile app has been updated to ensure our handy features continue to be fast and easy to use, keeping it convenient for you to manage your account.

Ratings and Reviews

4.8 out of 5
2.4M Ratings

2.4M Ratings

debra lumpkin ,

5 stars for David, 0 stars for trading process

David was amazing!! 5 stars for David!! He had the patience of a saint. I was there for 1.5 hours and we were repeatedly interrupted by his coworker due to her (Talliay??) inability to help the individuals she was helping. It was quite annoying for me, however; out of respect for David and my character, I allowed David to help her. My visit would have been much shorter had she had adequate training. Her badge actually said she was an "expert." My husband also deserves kudos... he waited in the car for 1.5 hours.
Please help David and all customers who visit your store by adequately training your employees. This is my first experience with T Mobil, very impressed with David, appalled at your training process. She needs to be trained appropriately before you allow her to work without a shadow or preceptor.
David received 1 million gold stars and should get a raise..promotion...he did the work of two people with grace, amazing professionalism, and more patience than I have ever seen anyone exhibit.. Thank you..

Gorgiosdoc ,

Called Stupid

I was concerned about how much my Bill was so I called Custumer support to receive help with that. The agent was a bit difficult to understand so I asked to speak with a manager. She was speaking to fast while giving me details about the lines on my service. I asked her to slow down and to walk me through the details of each line individually. I was polite through the process till I asked her to repeat what she had said and a second voice spoke and asked “Are you F*ing Stupid.” I ignored it and said “Anyways how much am I paying for the Third lines device. Later I asked to remove insurance on my Device to lower the bill at least a small amount. Clearly. Because I am needing my bill lowered. And the manager I was speaking to whispered to the other person “he is Dumb”. At that point I was annoyed and just hung up not wanting to be mean back. Few minutes later I received a call from a blocked number. Same woman. I was cooled off by then and she sounded worry. I just said I didn’t need anymore help and if I needed help with anything else I would call back. That was that. Also this app Is not user friendly. I should have much more access to my information and manage my account without so many difficulties because of poor care to their clients and lack of updates to their website and mobile app.

Mick0226 ,

T Stands For Terrible

Had a 24 month agreement with T-mobile. It was a nightmare! Beginning with them losing my 4 trade ins, sending them to two different states. I had to prove that they existed and it took them a week or so to track them down. My family had numerous issues with their devices and I several business calls and texts dropped lost or just never came through to me. I got tired of calling their customer service for issues because, for one, most of them are foreigners and I couldn’t understand them and they had a hard time understanding my issues, so the language barrier is a huge negative. Finally, when my 24 month sentence was served they tried to charge me an extra 3 months for my devices, when I called them on it, they agreed with me, confirmed I was correct, and told me they corrected the issue. I paid my final bill and went back to Verizon where I receive superb service and reception. Two weeks later I get a bill from T-Mobile saying I owe another month on my devices. Needless to say my final phone call to them wasn’t pleasant, nor did they bother to correct the issue. Again some foreign rep had an issue understanding my explanation. I was on the phone for 41 minutes and the last 15 I was on hold, so I hung up. T-Mobile is the worst carrier I’ve experienced and I’ve had Sprint as well. I put this out there so I can save someone the misery my family and I went through. DO NOT GIVE YOUR MONEY TO T-MOBILE.

App Privacy

The developer, T-Mobile, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Purchases
  • Location
  • Search History
  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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