TaHoma North America 4+

This application is the classic all "Jack of all trades, master of none". It is not an application specific to window shades. Therefore, it doesn't have some features you might like for a window shade application - for example if you would like to open a shade 75%, you only have the ability to use a scroll bar and only after you release the scroll bar can you see the percentage. It might be 60% or it might be 90%, as it doesn't show you as you are scrolling. If you have pre-programmed schedules for shades to open, and find later that you need to open them slightly more or slightly less, they cannot be modified. You must delete it, and re-create a new program.

You guys should really look at other products and your competitor to check the interface and the way you want customers to set up the blinds. Some of my blinds are still not working after many attempts and along with my installer who actually installed and are Somfy certified professional installers.

If the blind doesn’t open, the app should be able to tell me why did not open and which gateway cannot communicate with. All of these information should be available to the customer so when they report the issue, they understand the real route cause. After 6 to 8 months of installation I realize that I still persisted some of the issues where blinds don’t open on the schedule time. After many attempts from the installer, they still cannot figure it out and ultimately we had to install two Gateway hubs. After installing two gateway hubs, it still has the same issue without really identifying the root cause.

If you are really a market leader, you should not have rudimentary issues with the products.

The app is reasonably intuitive (although not extremely intuitive), but only allowing for up to 1-hour offset from sunrise or sunset is an extremely disappointing limitation.
I’m using this to control motorized window shades and I need a much larger programmable setting range based on the movement of the sun to both improve the temperature control within my home, as well as limit the sun exposure on many of my sensitive valuables (paintings, rugs, furniture, etc.).
Only being able to program +/- 1-hour prevents me from achieving the optimal settings so instead I have to choose a fixed time and continuously manually adjust to settings throughout the year - as the sun change position, daylight savings, etc. Very frustrating and disappointing!
My Rollease system in another home is much better in this regard as the software does allow me to program the function of my shades primarily using a very broad offset range from Sunrise and Sunset.