talabat: Food, grocery & more 4+

I registered with Talabat, and while placing my first order and trying to check out, my account got blocked. I went back and forth with their technical support for two days straight to find out why my account got blocked, and all what they say is I violated the terms and conditions, but no one is able to tell what terms and conditions that were violated. They just refer you to the site terms and conditions. I did not even place a single order yet, so what terms and conditions were violated without even placing an order. I did hear a lot about horror stories with Talabat, they are famous with blocking accounts without any explanation, talk about customer service!!! On the bright side, I’m glad to find out how terrible this company is before I place any orders with them. Imagine if I had to complain about a product or a service, they would probably sue me LOL RIP Talabat

Hello there. Your experience is our top priority and we understand your frustration. Please get in touch with us at socialmedia1@talabat.com so that we can resolve this immediately. We look forward to hearing from you.

Okay, I used this app almost everyday to make grocery and food orders for more than a year. Yes they were good and I’ll give them credit for those days. Not until I bought one Sebemed baby lotion 400ML from a store along with other items in that order. The order arrived and I noticed that the lotion’s pump was broken. Okay as usual I’ll contact talabat and they will refund or exchange the damaged item. This time they decided not to do neither and instead they blocked my account and with all the funds I have in my talabat pay. Reason, I violated terms and conditions of use. How did I violate that by reporting a damaged item in my order? I emailed their support team they boldly told me that my account won’t be unblocked because it’s blocked permanently. That’s how I got stuck with a damaged baby lotion without a pump to use it. Okay, I moved on from that and opened another account. After my first order, a damaged item was delivered again, I complained and this time I got a refund but my account was blocked alongside the refund. So obviously I can’t use the refund and I’m stuck with damaged item again. The app keeps blocking my accounts with funds and vouchers in it. I’m out of patience and it’s time to move on. There’re a lot of delivery apps to use in the UAE.

Hey there. Thanks for choosing Talabat. That sounds like a tech issue, but we're here to help you through it. Please send us an email at socialmedia1@talabat.com and we'll help you resolve the problem.

Talabat is just sort of agents between customers and restaurants. You guys never offer support on delayed or never show orders from suppliers. The worst is that KFC always cheats and play around with the system put in place. As everyone know, KFC delivery time is 30 mins upon placing orders. What actually happens is that KFC mark the order as DELIVERED while it still in restaurant just to make sure they close the order within delivery time frame. I reported this upon my first order with KFC and today again 1 June 2020. KFC did the same and you guys “Talabat” done nothing about it. My order arrived 1:25mins after placing the order. I sent the driver back because he also was not decent enough to answer my phone calls.

I’d rather drive my self to other restaurants better than ordering through Talabat from filthy restaurant such as KFC being managed by cheaters allowed by your platform

Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at Socialmedia@talabat.com and we promise to get this resolved quickly.