Tandem Device Updater 12+

It has taken me well over a month to get the update to my pump installed. Why, why, why at the very beginning do you have to choose a phone that you want to use? There should be a third choice -- not using a phone! I do not carry my phone with me at all times and I do not want to use a phone for my insulin delivery and control. (It is not good for my students to see me with a phone out and periodically consulting a phone while I am teaching. The last thing I want to do is give them the impression that it is ok to be using phones during class!!) I had to pick a phone and go through the entire, long training on how to set up and use your phone for delivery and control, and then pass two quizzes on information I am not going to use. I would like to send you a bill for my wasted time!!

We are very sorry for an inconvenience you experienced with the update process. We will be sure to log your feedback so that it gets shared with the appropriate teams for further consideration in future product and software enhancements.

Very unhappy and wasted an entire day for nothing. First, it was very unfair of the "powers that be" to create an update which began with the mobile app. You might have let us bypass that and get to what really matters to those of us NOT using the mobile app. But, NO, we were forced to wait for MORE THAN fifty pages to load and finish before turning to the next page and the next, etc. After four (4) hours, I finally got to the part where I could actually plug in my Pump to start the download and due to the fact that some new Apple computers have no USB input I was once again STUCK! I have a converter, but the Tandem website was not seeing that my Pump was plugged into my computer. An entire day wasted that I cannot get back and my Pump still is not updated. I have already spoken with Tandem's rep and my purpose here is to let you know that next update ought to begin with those important items that don't involve the mobile app so we can all start at the top and then a "go to end" prompt for those that don't need the mobile app. HOURS HOURS SAVED! Can you recommend a (physical person) Tandem Trainer in the Southeast Florida area for me to get help updating my Tandem Pump. Thank you.

We're so sorry to hear about the trouble you experienced and will be sure to document this with the appropriate teams. Can you please reach out to us at TandemCares@TandemDiabetes.com with this information so that we can help put you in contact with our Clinical Diabetes Specialist in your area?

Udated this morning, no problems and very fast, helpful to do at end of cartridge and had a new refilled cartridge ready to go at time of update. Also had the instructions and update numbers available saved in my notes app (Mac computer). I was able to do a bolus before reconnecting my pump to my infusion site (wasting the unit) so the pump would have my IOB correct when reconnectiong the session. I am running the Dexcom CGM app on my phone simultaneous with the Tandem and the CGM data showed up on the pump within a few minutes. The bolus feature was displayed on the phone and I am excited to be able to use it now. As I am a former LOOP user I am looking forward to future updates for extended bolus on this Tandem pump phone app PLEASE.
I am happy to wait for Tandem to do this and would be willing to help out in any way I can.
Thank you Tandem for all your hard work in improving my pump and my diabetes!

Thank you for sharing your experience with us! We will be sure that your suggestion here is documented and shared with our App Developers for consideration in future enhancements.