Tandem Mobi® mobile app 12+

There has never been an insulin pump that Blind diabetics can use. This has strong possibility since there is no screen and an iPhone app typically is accessible for the voiceover screen reader. I’m asking for Blind diabetics, can you please follow apples developer accessibility guidelines? Can you please look up the documentation and look it over? I am a retired computer programmer having worked in Azure and programming micros services and I would be more than happy to help test the app. Please! Follow Apple developer accessibility guidelines. BTW it is baffling to me that one of the leading causes of blindness in America is diabetic retinopathy and all the insulin pump manufactures have never accommodated this market. can you please provide me a contact number or a contact form that will actually get sent to your developers or a project manager guiding your development teams? Thanks so much!

We appreciate the need for making our products accessible to all and your feedback is greatly appreciated. While we can’t speak to plans for future features, we continue to meet with organizations and host focus groups with individuals who identify as having accessibility challenges as we work to optimize our offerings over time. If you'd like to share any additional comments about your experience, please feel free to do so at tandemcares@tandemdiabetes.com. Thank you for reaching out on this important topic.

I was very excited for this insulin pump due to its small size and ability to be worn in different ways compared to the tslim x2. Unfortunately I think tandem has released this pump before it was ready to be used by people. While the small size of the pump is great, the app is not reliable which brings constant headaches to managing my diabetes. Connection will be lost between the app and the pump at least once a day, sometimes up to 10 times a day. The notifications are glitchy and inconsistent (sometimes they will not let you dismiss them or they will vibrate on the pump and not show on the app). The graph which shows blood sugars and daily time in range will only show and update ~20% of the time (sometimes closing and reopening the app will resolve this issue but sometimes it doesn’t). Tandem should not have released this pump before properly testing out the app. Due to the headaches of this app my time in range and A1c have both gotten worse compared to when I was on the tslim x2. I will probably switch back to injections over using this pump until tandem can resolve all of the issues with the app. But the small size of the pump is fantastic and that is the reason I will not consider switching back to the tslim x2.

We appreciate you sharing your experience with us here. If you don't mind providing these details to us at TandemCares@TandemDiabetes.com, we will have our Software Support team investigate this further for you. In the meantime, we will be sure to log your comments for review by our app developers. As a reminder, our Software Support team can be reached at (877) 801- 6901, between 6 am to 6 pm (Pacific).

My son is a type one diabetic and in elementary school. This is a great pump for a kid on the run, and the controlIQ is amazing, he’s had the best control since he was diagnosed. Unfortunately, because his independence is still emerging, he is not always aware of his battery running low, or the reservoir running low. I mentioned to our trainer that it would be wonderful to have an app similar to the Dexcom Follow app so I could know what’s going on. He also ignores some of the warnings, some of it is a school issue because he can’t take his phone out to clear the warning. But it would be nice for different sounds or vibrations for different warnings.

As far as the pump itself, we love it but if I could change anything about it, I would have a port to recharge the pump too. We like the qi charging but sometimes it is an inconvenience to take off and charge.

Thank you for taking the time to share your thoughts and feedback with us here. We are always looking for ways to improve the app and experience for our Tandem Family, and will be sure to log your comments for our development teams. If you don't mind sharing these details with us at TandemCares@TandemDiabetes.com, we'd be happy to connect you with a specialist to learn more about your experience.