TAP Air Portugal 4+

I expected more from TAP. I recently traveled to Portugal via JFK-LIS. Flight was good, no issues, etc. on the return flight @ LIS I’m charged $185 for my carry on/backpack because both items weighed a total of 12.8 KG. I understand my bag had to be 10 KG, which it was. But my personal item had to be weighed ? I had a laptop on there. Beyond ridiculous TAP. It was the first time in years flying TAP. I will choose another airline my next time were I don’t have to worry that my personal item is going to be overweight. Do better.

TAP’s customer-facing technology is, to be blunt, garbage. Both the website and the app are incredibly slow … if they work at all. Constant login issues, searches that send you back to the homepage, completely different prices once you get past the date pickers, it goes on. And that’s all to say nothing of the prices (at least from PRG). My actual flights with TAP have always been lovely and they have such friendly onboard staff, but getting there and managing any bookings is always a nightmare. It can’t be so difficult in 2023 to have a half-decent website and app.

I made the mistake of counting on this app for checking into and getting information about my flights while traveling without a computer. Here are the problems I encountered:
It kept logging me off only hours after I had last used it.
Often, I couldn't log on. I kept getting credential verification errors, even though the information I entered was correct and worked on the website.
I couldn't check in for a flight for an hour after I should have been able to. (On the website I could check in 24 hours before a flight. On this app, check in wasn’t available until 23 hours before the flight.)
I couldn’t find gate info for the flight. I needed to use a display in the airport.
The app deletes the current flight before it's complete.

I hope TAP is better at maintaining and flying their planes than they are at making apps.