TAP Air Portugal 4+

I expected more from TAP. I recently traveled to Portugal via JFK-LIS. Flight was good, no issues, etc. on the return flight @ LIS I’m charged $185 for my carry on/backpack because both items weighed a total of 12.8 KG. I understand my bag had to be 10 KG, which it was. But my personal item had to be weighed ? I had a laptop on there. Beyond ridiculous TAP. It was the first time in years flying TAP. I will choose another airline my next time were I don’t have to worry that my personal item is going to be overweight. Do better.

This app is full of bugs. Rarely can you actually add a flight to the app. The confirmation system via text message doesn’t work. No texts ever send. If you use the email option, it repeats and bugs out and won’t accept any inquiries. You can’t actually book anything through the app, it redirects to another booking process, which is also slow, not user friendly, constantly has errors and bugs where you have to start over, and rarely ever works. Requires passport info every time even if you’ve entered before, and even when it’s not required (domestic flights). Don’t waste your time with this app. You’ll just find yourself endlessly frustrated. Typical Portuguese-level support and development, which is basically bare minimum functionality, if you are lucky. Avoid!

1. The flight crew took out extra leg room seats and slept the flight from Boston to Lisbon - fully reclined snd on our Laps. 2. No water or fluid provided but, one small Dixie cup with meal (which was sub standard), 3. Cancelled our flight from Lisbon to Seville leaving us on our own but, we did hey a lunch voucher. 4. On return, flight to Lisbon was later snd it left late causing us to miss our flight to Boston (again, paid for extra room). 5. Rescheduled to a later flight (10 hrs) but, seats changed and what we paid for again we did not receive - extra leg room, 6. In sum, the crew is rude, the airline is poorly managed with a complete disregard for its customers, 7. Do not fly with TAP. Pay extra to avoid this airline, you will have a far greater vacation with much less stress.