Originally I thought Target was perfect in every way, but their app turns out to be very user UN-friendly. Difficult to resolve an issue if it doesn’t exactly fit their pre-set categories. Calling their customer service helpline is unbearable because it’s a call center with so much noise and people speaking with accents in the background making it difficult to hear or understand the person you are talking to -no offense to them - I have an accent also -but with so much background chatter, it’s impossible to understand and they but worst of all as nice as they are and try to be, they Cannot fix all issues. I just wanted to change my delivery address to the address I normally use for delivery and that turned out to be impossible. When I used my App to change it instead of being able to use my gift cards I had to use a credit card. So aggravating -on one hand, their delivery is so fast and perfect -on the other hand you can’t change anything if there is an error. Be very careful using the app and placing an order.

I’ve been using this app for years. Having the wallet feature has been a plus because I didn’t need to carry my physical card with me. I’ve had a few problems recently. The most recent was yesterday. I went to pay at the self-checkout. I had already checked to make sure I was connected to the WiFi. My wallet feature would not open. I tried closing the app and reopening but it wouldn’t work. The only thing I could do was try to sign in, but I don’t know my password. I always use facial recognition to sign in. That wasn’t working. I don’t know why. I had loaded digital coupons that morning and there was no problem then. I did not accidentally sign out as the app stated “hello, Leslie “ at the top. Why wasn’t the wallet working? I ended up using a bank credit card because I needed to go home. When I went home I checked the wallet and it still wouldn’t open. I didn’t feel like dealing with it then. I tried again this morning with the intention of resigning in. To my surprise it opened the wallet like it was supposed to. It would help if it worked in the store. I did not get my 5% discount for using my RedCard. This has happened before and I spoke with a representative, or actually several, who said I would be credited but I never was. I assume there was a glitch in the app. Do I need to go back to carrying my card?

I purchased two separate swimsuit pieces last week at my local target for an upcoming vacation. Was shopping on Target’s app a couple days later for a few more vacation items and saw the same swimsuits pieces I ordered were now BOGO free. I reorder them with a bunch of other items to be shipped to my house. I took the swimsuit pieces I bought at the store in as they were still unworn with tags on. At Guest Services, I pulled up the in store receipt from my Target mobile app. The team member told me I received only half what I had paid back. I asked why that was and he said it removed the discount. I said I didn’t apply a discount to this order. That I had found the item on sale to be shipped and was returning my full price in store item from just last week, within the return policy. He said “yeah, it does that, it chooses to give the lowest return price back.” I was shocked. I said, even if I didn’t utilize that receipt barcode? “Yes.” He was able to refund the rest on a gift card, which was appreciated, but I will be letting everyone know about Target’s unethical practices. Especially when there’s a push to forgo the physical receipt which I’m sure prevents them from screwing their customers in this way. So have your Target loyalty rewarded by letting them try to use your data against you. Buyer beware.