Screenshots

Description

*****YOU MUST BE A TeamSupport CUSTOMER TO LOG-IN AND USE THIS
APP*****

Provide better support to your business customers with the TeamSupport app
for iOS. With the power of the TeamSupport app you can view, assign, and edit
tickets on the go, respond to customer requests, collaborate with your team to
resolve issues faster, view information at the customer (both company and contact level), and keep up to date with internal discussions.

TeamSupport is customer support software built for business to business (B2B)
to help you simplify communication, understand your business customers
better, and increase customer satisfaction.

Key Features:

* Get a quick overview of agent and customer activity within TeamSupport
* View and search for all tickets in your TeamSupport account
* Update tickets including ticket assignment, group, severity, and more
* Add public (customer-facing) or private (internal-facing) actions to tickets
* Get detailed custom field information that is applicable to each unique ticket
* View and search for customers at both the company and contact level
* Limitless scrolling simplifies app navigation and speeds search
* View and post to Water Cooler for better collaboration
* Single tap logout for users managing multiple TeamSupport accounts
Download the TeamSupport app today and stay tuned for future updates and
improvements!

*****You must be a TeamSupport customer to use this app*****

Testimonials
-- -- -- -
“TeamSupport has helped communication and organization of current customer
issues between my team- without the ability to track, customize, and respond in
such a great ticketing system, we wouldn't be as efficient serving our clients” –
Trisha Evans, ICANotes

“TeamSupport is our company's most vital tool to our success in customer
satisfaction. It's efficient, organized, and perfectly powerful for every instance
we use it in.” - Spencer Michaels, A.C.T. Lighting

“A large amount of information at your fingertips. Staying organized and on task
is easier with Team Support” – Patricia Burton, Tenmast

What’s New

Version 1.1.4

Bugfixes and performance enhancements
Ticket action rendering improvements

Ratings and Reviews

4.0 out of 5
24 Ratings

24 Ratings

Puccamix19908 ,

I’m on board.

Great 1st version. Very basic but I’ll take simple and stable any day.
Change My Closed to All Open. That would be far more useful.
Then add ability to see tasks next, then you’ll forever change my life.

Giving in 4 stars bc it’s got a long way to go hit great start.

smelly_feofil ,

Moderately helpful

This app would be much better if you could actually create tickets on it. Sometimes when on the go I don’t have time to run to the nearest computer when I think of a ticket that I need to create. Having this at my fingertips would make things much easier. Just a thought. Other than that it’s pretty helpful being able to go in and modify or change status on already open tickets.

Mattsyer ,

Great when on the go

This is a great add on to the platform for those folks who are on the go a lot. Gives you quick access to those important tickets and insights you need to manage and keep your support organization moving along.

Information

Seller
TEAMSUPPORT LLC
Size
6.4 MB
Category
Business
Compatibility

Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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