Screenshots

Description

Get support for your iPhone and iPad from any computer. You can even mirror your screen to any other iPad or iPhone!
TeamViewer provides easy, fast, and secure remote access and is already used on more than 1.8 billion devices worldwide.

Use Cases:
• Share your complete screen live to a technician.
• Technicians can chat, transfer files back and forth, view device information, push settings, and much more.

Key Features:
• Broadcast your screen (iOS 11 and higher)
• Screen sharing to any computer or other mobile device
• Chat
• From any computer, you or your technician can:
o View device information
o Transfer files in both directions
o Add email accounts
o Push Wi-Fi settings
o Import iOS Configuration Profiles
o Record the iPhone/iPad screen
• Highest security standards: 256 Bit AES Session Encoding, 2048 Bit RSA Key Exchange
• Plus much more …

Quick Guide:
1. On any other device, go to https://start.teamviewer.com
2. Enter the ID from this app into the Partner-ID field
3. Press “Connect to Partner”

What’s New

Version 14.7.2 (2)

- Minor fixes and improvements

Ratings and Reviews

3.0 out of 5
265 Ratings

265 Ratings

jb-217 ,

Garbage

I do remote support all the time so I was really REALLY excited to be able to find a way to support iPhone users. After trying it on both my phone and then later trying to “support” my parents I can easily say that this is a worthless app. It is WAY TOO HARD to get working and impossible for non tech savvy people who are going to have to put this on their phone to get help. Devs need to imagine trying to help their grandma instead of someone who is already technically inclined and wouldn’t be asking for help anyway. The correct sequence of events:

1. I text the user a link which loads up the App Store with the correct product.

2. They download and open the app. Any approvals are one simple yes or no button to authorize access.

3. They read me their id number - NOTHING ELSE SHOULD BE SHOWN ON THIS PAGES.

4. I type in their id and press connect.

5. Done

That is it. Videos going in and out of settings and lots of info is just a PITA. I ended up giving up on helping my parents after 40 mins watching them through FaceTime trying to get this app to work. Don’t waste your time.

iVoyou ,

If you are being realistic...

Then you should be blown away by the capabilities of and possibilities for this app! It is so simple for the person that needs the technical support (client) to initiate the request for support and to share screenshots of the issue they are having with the person giving support (tech). Once a request for screenshots has been sent, the screenshots are automatically shared with the tech. This allows for the client to take screenshots along the support process so the tech can describe which buttons to hit or information to enter and ensure that the client is inputting the information correctly. The beauty is the client does not have to jump back and forth between the issue they are having and the QuickSupport app to share the screenshots, they are sent to the tech automatically! Push notifications of chat, screenshot requests, and even text sent to the client's clipboard from the tech are amazing tools that allow for support calls to move along very quickly and smoothly! Not to mention the power user tools of pushing down Wi-Fi and email configurations! This all fits within the Apple app limitations, but it also keeps things safe too keep the remote access from being abused. It would be nice if you could use the TeamViewer iOS app to support QuickSupport requests, but that isn't a huge deal as you can use TeamViewer iOS to remote into a computer that can do the assistance. Great app, and I am glad I found it! Five stars!

Pal654789 ,

TV is the best out there

Their products and prices are excellent. I have used their team viewer for PC solutions for personal use for free without any issues for a while now. We’re talking our old PCs Used as media centers with low ram and resources, new PCs where their technology has to be massaged to fit with legacy connectivity and childrens’ laptops Where anything is possible as far as the making changes without telling their family IT admin...Coming across this iPad/PC screenshot business is not a big deal in my mind because I am certain that if there was a way to control it, without jail breaking, etc, they would’ve figured it out and created a wonderful solution for us to utilize... probably for free. Glad to give five stars.

Information

Seller
TeamViewer GmbH
Size
56.3 MB
Category
Productivity
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch) (3rd generation), iPad Pro (12.9-inch) (3rd generation) Wi-Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi-Fi + Cellular, and iPod touch.

Languages

English, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

Age Rating
Rated 4+
Copyright
© TeamViewer GmbH
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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