TeamViewer Remote Control Ratings and Reviews

Best of the best remote access

Have used over the past decade at least five different Remote access product. my use is for remote access to my 2 home iMac’s if when I have elsewhere or out of country and need to access documents. Stranded in the Dominican republic for six months during 2020 at the beginning of the pandemic and was able to access my tax information so I could file in the receive the government relief checks, which saved me. You really only need to access one desktop or laptop, as you then can access all other devices on your home network via screen share.
TeamViewer is by far the Best and most reliable product out there. Works perfectly and easy to set up and use once you get familiar with the controls in their settings, which are so well laid out and able to tweak to most anyone’s liking. There are many controls that you don’t necessarily need to worry about or use, unless you’re in a work environment with others that may share or have access, then you need to pay closer attention to the controls and set up. This product is absolutely secure in that regard, although that is not how I use it.
These folks have always been most helpful and cautious, which is clearly necessary, and do not try to abuse their generosity if using solely for home use. Do not try to Connect to more than two Desktop devices, or it will set off an alert.
Play fair, and so will they. Best, Seth

Right-click by long-press

I like the interface, and I love being able to wake my desktop remotely. Since I often use drafting software remotely, I find the right-click feature could be improved in “Mouse interaction” mode where tablet touch acts like a fancy trackpad (here, I’m not discussing touch mode, where click/touch signal is sent for the spot you touch on the screen). If the user could press and hold (in the same place) for a long time, forever even, and no right-click command be sent Until the finger is lifted, That would be Awesome! Then, if the user touches the screen for 5 seconds or even more, moves the finger (still touching the screen) the app could respond as though I’m trying to move the mouse pointer, rather than trying to right click. I suggest this as opposed to asking that the right-click delay be longer; I’m not trying to slow everyone and myself down. I would just like it to wait until I lift my finger (without moving it around) before it sends the remote computer a right-click command. Thanks!

Awesome program.. if you pay.

I have used teamviewer FOREVER helping my mom, brother, uncle, aunt, friends, totally for free, never charging anyone for any help I gave them, I hardly use it, a few times a month at most, then out of no where a few weeks ago I got a nasty message when I connected to my friends computer and it was in Spanish and when I clicked on it a teamviewer page (legit teamviewer website) came up in Spanish telling me I had to buy it, I brushed it off like it wasn’t a big deal, all of a sudden EVERY SINGLE COMPUTER I USE now won’t let me use teamviewer and says that I AM in fact using it commercially, I am not sure how they determine that but I don’t have a hundred dollars a month to help my friends and family for free for minor issues. So I reached out to support and they gave me a link to dispute it, the dispute took about THREE WEEKS and they sent me an email back saying that they have determined that I am using it commercially and that I would have to pay or prove I’m not using it commercially. WHAT THE HECK??? Teamviewer you guys really do have a wonderful program but you have ruined it by assuming everyone is using it commercially. If you had a cheap plan (like $5-$10 a month for individuals or something) I wouldn’t mind paying it but a hundred dollars a month is very excessive for someone who isn’t using it commercially. I will be finding another program and I’m not turning back, you have lost me and my business I want to start in the future.

Used to be great

I have used TeamViewer for over a decade and used to love it. But now it seems they either want you to pay for it or not use it at all. They have accused me of using it commercially and limit sessions to 5 minutes. I have had a account with them for almost 11 years and used to have no problems and would love being able to remotely connect to my desktop on the go. Now they say I’m using it commercially and give me no opportunity to contest this. It is despicable and now I will never use them again and never recommend it to another person. If they want money for their program I would gladly spend $50 for a year of service because of how much I like it. But accusations of me using it commercially has turned me off. I have never written a review in my life but this has soured me on them so much that I feel I need to make others aware. I have been a loyal user of theirs and suggested it to dozens of people and stood by them a couple years ago when they were hacked and everyone’s computers were susceptible to being remotely accessed by hackers. Now I’m done, there are too many other programs that do the same thing. I suggest everyone looks into alternatives, they’ve made it clear they only want their software for companies that fork over a ton of cash to them.

Money Hungry

I’ve been a TeamViewer user for a few years now but today I am done. The company has downgraded themselves to a level to match the bad money grubbing fellows at LogMeIn. I have 2 paid accounts with TeamViewer on accident. I recently purchased a full account not realizing a year ago I signed up for a previous account. I received an email yesterday that my previous account auto renewed. I was like oh snap that’s not good. $655 isn’t chump change. I emailed them a few hours after receiving the notification to request a cancellation and refund on the charge and explained that I had just recently signed up for another account forgetting about my previous account. They responded a few hours later with a contractual statement that I was outside my contract deadline and that all they could do was cancel the auto payment for next year. Seriously? I have no computers on the account and probably haven’t logged in for 7 months...and you can’t help me? Nah. While I can appreciate contractual agreements, I can also appreciate the fact that they can disable my account on a whim and I just signed up for another account! To say I am disappointed is an understatement. I’m going to move back to Zoho Remote Support. They are cheaper and their support is great.

Failed to mention old version was discontinued

So… I like TeamViewer but they should fire their PR team. This app works fine but caused me to run down a phantom issue. Why? TeamViewer created a new version of the TeamViewer software and quietly discontinued the old one. The old version never gave me a “hey we are deprecating this software” message, nope. Instead it would just disconnect me and tell me I had the wrong software version after 3 mins. This is a freaking joke. Your product is free for personal use and I am using it as such. I use it to do remote home server maintenance if I am on the road or away from home in some capacity (wife doesn’t know how to exit windows nag screen after restarting Plex server) Now I thought I had a bigger glitch. NOPE! Just had to uninstall and find out they created completely new applications on both ends to do the same freaking thing they did before…. Until you fix this mess I am leaving this rating at 2. You are fooling people into paying obscene money for the pro version using this tactic (nearly $500 dollars a year!)

Don't waste your time / Bait and Switch Software

Despite what they say this software really is only free trial software that you must pay for after a certain amount of time/use. As all the other reviewers said, the software will work great for a few weeks/months then even though you are using it for personal use, your account will be flagged for commercial use.

The developer typically responds to reviews like this saying you can fill out some paperwork for the opportunity to have them review your case and possibly reverse their systems automatic decision. Besides the hassle of that, if you read the reviews on here it will work for a little while, then do it again. So, no I won't bother to go through that awful process.

There is a truly free Remote Desktop option from a major tech company that is tied to the most popular web browser. Do, yourself a favor and just use that for personal use. They will never flag you for no reason as their product is completely free with no paid version. And IMO it works just as good as not better. Good bye TeamViewer for good.

Shameful Practices, False Positive, Use Splashtop

I'm extremely tech saavy. I have been using TV for over a decade to help my mom and dad use their computer. Maybe connected to 3-4 PCS. Ever. I used to think all of the people complaining about falsely being flagged as commercial were lying - until it actually happened to me.

I got kicked out of a session helping my mother. TeamViewer dubbed my mom's old home laptop as commercial (LOL). Same one and same network I've been doing for years. TeamViewer dispute process to remove the flag was frustrating and the refused - they do effectively call you a liar, ask you to pay for a business subscription or provide a "personal statement" (what the heck do my angry emails count as??) and don't seem to have the technical skills to confirm either way.

It's a shame TeamViewer operates this way. It is unethical, accusatory, and just technically inept. I have since bought a Splashtop Personal subscription and that does everything I need for the right price, without the constant hassle from TV. Switch to Splashtop and put the captive audience upsell of TeamViewer behind you.

Not worth while

Update - 2023 -

Keep trying to make this work but it just doesn’t. Every time I log in from the school I work at while on break it identifies me as commercial use. It also is not recognizing my credential after I recently had it reset… again. It is asking for passwords that do not exist. In addition, the only tech support I can get to their issues are form emails and 1 article about how to tell them I am not a commercial entity. DO NOT USE FOR PERSONAL USE.

Kept getting disconnected when trying to use and could never get them to verify my account as an individual and not a business. Not worth downloading. *update - I was contacted by the seller that I can contact them to have my account unblocked. I did this 3 times and was never unblocked. There was no apparent way to contact them more directly. I just reinstalled the app to try again and was denied access in the app because you think I’m not a free user. I can’t find a way to submit a ticket without paying the user fee to fix this issue. So is this free to use or not? Seems to be a lie right now.

Developer Response ,

Thanks for your message. It is not the account but the individual TeamViewer ID that is flagged: https://community.teamviewer.com/t5/Knowledge-Base-EN/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265 As this alert is ID-specific, it's possible to see the alert after reset if the other ID in the connection is also flagged: https://community.teamviewer.com/English/kb/articles/5265-why-do-i-see-commercial-use-suspected-commercial-use-detected#frequently-asked-questions-(faq) Please submit any ID(s) that may be flagged on a new form. You can add up to 10 IDs on one form. Hope this helps

Good while it lasted… too bad your time is up

Well I keep getting stupid message every time I try to connect to my church‘s computer that runs their security cameras it says the maximum time session for this ID has been reached … now it did this about a year to go on my desktop and I’ve been using my iPad to help them out what’s the same TeamViewer ID … The church even offered to buy the license until we found out how much it costed but I still fall under the personal use thing so it’s really not fair to make them pay after all they are a church and I don’t charge them for what I do on their computer with TeamViewer it’s just kind of ridiculous I also helped many friends with it as well but now I can’t even stay logged in For a couple of seconds and then it tells me to try again after a minute then it just extends it to the next minute, stupid really I was on with tech-support a year or two ago and they said there was nothing they could do to figure out how to fix that I don’t know why maybe I just have to make another account… kinda stupid really.

Developer Response ,

Please note that using TeamViewer for personal use is free, in the case for any reason your TeamViewer ID was detected as commercial use, we can investigate and unblock the software for you. Please request the reset on our website: https://www.teamviewer.com/en/reset-management/. We apologize for the inconvenience caused. 🙏