Teamwork Desk 4+
TeamworkPM
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- 무료
스크린샷
설명
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.
Key Features:
• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation
Questions? Click on the App Support link below and we'll be more than happy to help!
Love the app? Leave a quick review below!
새로운 기능
버전 2.0.0
Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk.
평가 및 리뷰
Notifications don’t work
Fan of Desktop version but the mobile app feels quite lacking. No notifications work... not even showing in the Notifications section of iOS.
Bad JSON message has locked me out of App
About two weeks after downloading the app, I started receiving a bad JSON message. I flagged it for support and they said they filed the bug.
Then a week after, the app hiccupped. And reverted to the login screen. I went to sign back in and it said it was authenticating and then nothing happened. If I put in the wrong password, I get an error message. But when I put in the right password it never actually logs in.
Not only that but when I try to access the website from my iPhone it tries to load the page but instead loads a white screen.
So the only place I can access tickets is from my desk — other than being alerted and responding through the email on my phone. 😕 Needs a lot of work.
Fan of Desktop Version - mobile misses essential features
Love TW Desk on desktop and hoped to be able to use the app on the go. However, in order to take care of tasks on the go and communicate with the team the 'mention' (@agent) function is essential. Otherwise the person won't be informed that I asked a question or asked if he or she can handle the task. Please add.
앱이 수집하는 개인정보
TeamworkPM 개발자가 아래 설명된 데이터 처리 방식이 앱의 개인정보 처리방침에 포함되어 있을 수 있다고 표시했습니다. 자세한 내용은 개발자의 개인정보 처리방침을 참조하십시오.
데이터가 수집되지 않음
개발자가 이 앱에서 데이터를 수집하지 않습니다.
개인정보 처리방침은 사용하는 기능이나 사용자의 나이 등에 따라 달라질 수 있습니다. 더 알아보기
정보
- 판매자
- TeamworkPM
- 크기
- 1.8MB
- 카테고리
- 비즈니스
- 호환성
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- iPhone
- iOS 13.0 이상 필요
- iPad
- iPadOS 13.0 이상 필요
- iPod touch
- iOS 13.0 이상 필요
- Apple Vision
- visionOS 1.0 이상 필요
- 언어
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영어
- 연령 등급
- 4+
- 저작권
- © Digital Crew Limited
- 가격
- 무료