Teamwork Desk 4+

Name: Teamwork Desk
Rating: 2.1 (19 reviews)
Author: TeamworkPM

TeamworkPM

- 2.1 • 19개의 평가

- 무료

설명

Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.

Key Features:

• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation

Questions? Click on the App Support link below and we'll be more than happy to help!

Love the app? Leave a quick review below!

2022년 3월 7일

버전 2.0.0

Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk.

2.1/5

19개의 평가

Notifications don’t work

Fan of Desktop version but the mobile app feels quite lacking. No notifications work... not even showing in the Notifications section of iOS.

Bad JSON message has locked me out of App

About two weeks after downloading the app, I started receiving a bad JSON message. I flagged it for support and they said they filed the bug.

Then a week after, the app hiccupped. And reverted to the login screen. I went to sign back in and it said it was authenticating and then nothing happened. If I put in the wrong password, I get an error message. But when I put in the right password it never actually logs in.

Not only that but when I try to access the website from my iPhone it tries to load the page but instead loads a white screen.

So the only place I can access tickets is from my desk — other than being alerted and responding through the email on my phone. 😕 Needs a lot of work.

Fan of Desktop Version - mobile misses essential features

Love TW Desk on desktop and hoped to be able to use the app on the go. However, in order to take care of tasks on the go and communicate with the team the 'mention' (@agent) function is essential. Otherwise the person won't be informed that I asked a question or asked if he or she can handle the task. Please add.