Tech CU Mobile Banking ٤+

Great app-need to fix the deposit amount functionality.

This app has eliminated the need to go to the bank in person for sure. Need to send money to your kids, pay for your half of lunch, check your balance, this app offers that at your fingertips.
Next time the developer does a bug fix they need to rectify the issue of not being able to deposit amounts that do not end in .00. If your amount does not end in 00 and is $1000 or more and you enter the whole amount it automatically adds a double zero to the end and your amount then is “beyond the app limit. You can then correct the amount and it will take it but it’s confusing. Simple fix let us have a decimal point option in the number pad.

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TechCu iPhone App Troubles

The Technology Credit Union iPhone application is a constant source of stress and frustration.
The card application integration is clunky and often adds a frustrating delay and multiple retries just to get in. Then the real problems begin. Implementing the card controls to attempt to block and control all of the money sucking charges on one side to it arbitrarily blocking valid transactions. Frustration of being stuck in a drive through or a supermarket checkout with an order rung up and ready to pay, only to have it denied over and over. Check in the app, $-good, turn off all filters, blocks, limits; denied, denied, denied. Rest application, reset each individual switch then save. Check the settings saved. Over and over, minutes pass, frustration builds, honk honk. Finally after 5 minutes of this torture maybe it works; maybe I have to try to use another card. Nope, not enough in the other account. Ordinarily I keep the TechCu app settings so they block the scam charges. Nope, the sketchy charges can get thru the blocks often enough, but not the valid charges where I am attempting to pay face-to-face with the card and all of the blocks showing disabled. I can’t be the only one “lucky” enough to have these problems. Disaster, fail, broken.

Not a great banking app

Got this app because they’re managing my Tesla solar loan. I was surprised by the experience given that they’re a Bay Area based company who is obviously endorsed by Tesla. You can’t setup external accounts for payment in the app and the web interface where you can setup external accounts looks like it was built 15 years ago and the setup process took 3 days. They sent two transactions that I had to remember to look for and then enter into the app after they arrived. I haven’t had to do that to make a payment in a decade. It’s like they don’t want to receive your payment. Even after I setup the external payment account, it still didn’t appear as a choice in the drop down menu in the app when I went to make the payment. Had to do everything in their backwards looking web portal. Ugh. To be fair, another credit union I work with is equally bad. I guess CU’s just don’t have the resources of the big dogs to develop a world class banking experience which is probably partially why people stick with traditional banks. It shouldn’t be this hard to move money in ‘21.