Telegraph Puzzles 4+

Good app for accessing the puzzles, but it’s got many bugs and performance issues, most of which culminate in a whirring circle with no ability to do anything.
I haven’t yet managed to end a Panagram puzzle manually without the app hanging up, and today’s Cross Atlantic is simply a whirring circle with no other buttons on the screen - only option is to shut down the app and restart.
Selecting a new box in a crossword or sudoku is slow and requires a pause before you can enter a letter/number. Plus, the keyboard is not as responsive as the regular iOS keyboard.

Thank you for your review and feedback. We have been working hard to improve the app and have a new version now available for download which contains improvements for the issues you mentioned. You can update it via the link at the end of this message. I hope you find it offers an improved experience and happy solving. https://support.apple.com/en-gb/HT202180

When I initially subscribed to Telegraph Puzzles, the App worked fine except I was unable to access older puzzles, always getting a message indicating I was offline, which wasn’t the case. I was okay with that; however, 2 months ago (10/23), the App suddenly stopped working, giving me endless “Oops something went wrong”messages on both the iPhone and iPad version. I contacted customer service and the tech did a soft reset for me, but it didn’t work. Now, 12/23, the iPad app still doesn’t work, giving the same error messages. The iPhone version works partially. I still can’t access older puzzles and the Appdoes not update the puzzles daily. I randomly get a new puzzle and often get puzzles I’ve already completed days earlier. Please fix this so I can use my subscription!

Thank you very much for your review and for getting in touch with us. We're sorry to hear you are experiencing an issue with our app. Please may we ask that you contact product_puzzles@telegraph.co.uk so we can investigate this issue with you further? Kind regards, Telegraph Puzzles

When I first opened the app, something popped up about turning my iCloud drive on and the app didn’t load. After turning it on in settings and reloading the app, it went through the 14 days free trial without asking for any information. There are plenty of different kinds of Crosswords puzzles, 3 different Sudokus and a Kakuro that changes every day. The Crossword puzzles might take some googling to solve. The Sudokus and Kakuro make sense and are enjoyable to solve.

Thank you very much for your review and feedback, we're delighted that you are enjoying our sudoku and kakuro puzzles. We have a range of crosswords from a Mini and a Quick all the way through to our world-famous Cryptic. We would also recommend our Cross Atlantic Crossword, which is a British take on the classic American-style crossword.

All users are entitled to a completely free 14-day trial when they first download the app. We are glad your are enjoying it and obviously hope you continue to enjoy our puzzles and consider taking out a subscription.