Telehealth by SimplePractice 4+

Secure video appointments

SimplePractice, LLC.

    • Free



Attend your appointment without leaving your home or office, or car, or private outdoor spot. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Start video appointments instantly, no login or password required.

What’s New

Version 3.5.1

Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience.
This update includes Library updates and minor bug fixes.

Ratings and Reviews

4.7 out of 5
177.6K Ratings

177.6K Ratings

angiemasry ,

Elite Psychatry

I am so grateful for having found Jo through the Telehealth online program during COVID. I don’t know what I would’ve done had I not found her so quickly after my previous Behavioral Health provider left and moved to another state. She has been a wonderful source in providing my healthcare needs. She is extremely easy to talk to, which made the transition so much easier for me. I would recommend her to anyone that is needing a provider in the Behavioral Health department. She has helped me more than any other provider I have previously seen. She is extremely knowledgeable about Behavioral Health Care and the thing I like most about her is that she makes you feel comfortable, understood, and that she really cares about your mental wellbeing and not like you are just another statistic or number. She listens, she cares and she takes her responsibility as a healthcare professional very seriously, and I don’t know where I’d be today without her and the support team that she has helped me establish during this process. I would rate her, as a healthcare provider in the Behavioral Health field a solid 5 stars and plus some! She and her entire team has made such a positive impact on my life and I will forever be grateful to have found such a wonderful and caring provider.

Lola1978 ,

Platform okay but connection terrible

I have been using this platform for about a year with my therapist. I can’t even SEE the words I am typing at this time! The picture and sound go in and out quite a bit. Sometimes it has gotten so bad that we have had to get off of this platform and just FaceTime each other to finish our session. I say that the platform is OK because it has a nice looking background and it’s always clean and it does serve for a nice private and secure connection. However, it is very fresh when you cannot see your therapist. Anyway, I would gladly give it a five star rating if they could get the technical issues worked out. Several times after having a session it will have a survey and I always put on there that there are connection issues in which connection issues or technical issues they are, however nothing has been done to make this better. So, hopefully some changes will be made soon.

Sterling 943 ,

Read ALL of the privacy sections

It may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?

Developer Response ,

Hi there, I’d like to address your concerns with our Privacy Policy. To clarify, our Privacy Policy does apply to the Personal Information we collect from our customers, but doesn’t apply to clients’ Private Health Information (PHI) stored in customer accounts. Client information is protected by more stringent HIPAA regulations and our BAA. SimplePractice is HITRUST certified, which is the gold standard for measuring the security and compliance of an Electronic Health Records software. We do not sell, or disclose client data to third-party platforms in any capacity and take great precautions to ensure that our team is properly trained to handle PHI, when necessary to help customers with account specific questions. The Personal Information we reference in the Privacy Policy only applies to the information customers disclose when creating an account, reach out to us for assistance with their account, information we request when verifying a customer’s identity, or if they decide to interact with us through one of our social networks. The collection of Personal Information is used to directly service our customers, and internally analyze how we can best help our users and enhance our product. Our third-party partners are covered by our BAA and are only given the information necessary to provide services through our platform, such as our Online Payments function. They also do not sell, or share information collected through our platform. The use of cookies, or data collected through online activity is not unique to SimplePractice. Unlike some sites, that share and sell data, the sole use of this data in SimplePractice is to identify trends in customer engagement, diagnose server issues, protect against security breaches and manage risk. Thank you for your thorough review, let me know if there’s anything I didn’t cover, or if you’d like me to elaborate on any of the points made. - Ruth

App Privacy

The developer, SimplePractice, LLC., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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