Tempur® Sleeptracker-AI‪®‬ 4+

More often than not the Sleeptracker AI goes offline which affect my wife and I’s sleep score.

I have very strong internet service so this should not happen as none of my other devices have this issue.

I also wear a Oura ring at night which also tracks my sleep score and I get a contrasting score from that app showing that I have a better sleep score than what the Sleeptracker gives me.

Sometimes they are similar or close.

The Sleeptracker also shows spots where there’s no reading due to my use of the message settings or when it goes offline.

After using both products to monitor my sleep status I will say this app is okay when the internet connection does not disconnect.

Hopefully this can be resolved as I am not the only one that has experienced this.

Sorry for the trouble you have been experiencing with your connection dropping. Please email our team at Support@sleeptracker.com and describe the issue you are having and our team would be happy to provide some troubleshooting tips.

This app has many usability issues. On an iPad it forces portrait mode for most screens. When used with apple keyboards as a laptop this makes it difficult to use. When in landscape mode for the graphs, there is no clear way to get back to the other screens. After rotating back to portrait mode, the icons at the bottom reappeared. The circles above the nightly graph are grey on black so are difficult to read for anyone with contrast issues. The text in the app does not appear to honor the system font sizes so again, people with poor vision are out of luck as the text is unreadable. The circle icons on the sleep graph can be difficult to tap on, often taking multiple tries to get the circle and not pull up a time on the graph for some nearby time. The click area for the circles needs to be larger. The in-app “View Latest Sleep Report” option shows me a blank white screen. Disappointing aspects of my very expensive bed purchase.

Thank you for your review. I have passed your feedback onto our team and we will look to make improvements in future versions of the app. Thank you for the feedback.

In this newest update, the remote control moved from its “always available” spot on the bottom dock to where it’s only available after going to the Home Screen. Also, I’m using it in bed, after picking it up with one hand. Why would you move the button to the top left?? Now it requires two hands as phones are too big to both hold from the bottom, while lying in bed mind you, and reach all the way to the top left corner of the screen with one hand while trying to aim for the right spot AND not drop my phone. Have a petite woman with small hands try it from a lying position. Why would you make it so I have to be more fully awake to use this? Isn’t that a bit counterintuitive? Please change it back.
~ Frustrated & Fumbling

Thank you for your feedback, I would be happy to let my team know you would like to see the remote moved back to the bottom bar. The remote was moved to the home page to allow easier access while in an active Sleep Recording. But I am happy to pass along your feedback.